Customer Service Representative - Dealers

Job Description

Job Description

Our Customer Service Representative for Dealers handles all communications with dealers and distributors to provide a complete customer experience with a single point of contact. Communications include customer applications to the Dealer program, purchase orders, inquiries on orders and products, and return material authorizations.

You will have a strong command of the company’s customer service policies and be well trained in services and product knowledge that can be critical for offering quick and accurate assistance to customers.

Full Time – Non-exempt: Monday – Friday, in person at company location, schedule to be determined

Reports to: CFO

Responsibilities and Essential Duties:

• Email and phone communication with the Apex Dealer and Distributor customer group.
• Input Dealer and Distributor purchase orders to the primary computer system in compliance with company policy.
• Assist Zero Minimum Dealer with their orders in company web store, as needed.
• Respond to new dealer inquiries and handle administrative task of new dealer setup.
• Maintain Dealer pricing database in primary company computer system.
• Process Dealer requests for return material authorizations in compliance with company policy and dealer contracts.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer interaction.
• Work with management to stay updated on product knowledge and company policies and procedures.
• Maintain inter-departmental communication with other customer service representatives, shipping, and management.
• Participate in administrative staff meetings and attend other meetings and seminars as needed.
• Other miscellaneous tasks as assigned.

Key Qualifications:

• Excellent verbal and written communication skills and ability to communicate effectively with others
• Demonstrate good problem solving and analytical skills
• Experience working in large enterprise computer systems.
• Basic PC competency including Microsoft Word, Excel, Adobe PDF and effective internet use.
• Ability to understand and learn company terminology.
• Patience in stressful situations.
• Minimum of 1 year experience in customer service or inside sales.
• High school diploma/GED required.

Benefits

• Healthcare coverage with competitive plans
• Paid Time Off
• 401(k) Retirement Savings Plans