IT Desktop Support Technician

Job Description A client of Insight Global is looking to bring on an IT Support Technician to their support team out of Phoenix, AZ. This individual should expect to set up roughly 200 Windows computers to stand up this location and would then be responsible for daily troubleshooting and technical support. The ideal candidate would have hands on experience with Windows desktop support and ticket management. This position is fully onsite with a pay range of $18-25/hr based on experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 2-4 years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent  - Proven incident management, customer/client management, and change management experience.  - Strong technical knowledge of desktop/laptop hardware and software applications  - Proficient in current protocols, operating systems and standards including Windows 10 & 11  - Demonstrable experience in ticket resolution using IT Service Management (ticketing) systems; experience maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards is preferred  - Experience managing Active Directory at the Organization Unit level  - Flexibility to work overtime as needed