Construction Coordinator - Insurance Program Management

Job Description

Job Description

Construction Coordinator – Insurance Program & Operations

Schedule: Full-time, In-Office
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Company Overview

Summit Restoration and Construction is a locally owned and operated restoration contractor known for quality craftsmanship, integrity, and exceptional customer service. We’re proud of our collaborative, team-driven environment where every employee plays a key role in our success.

We’re currently seeking a Construction Coordinator who will specialize in insurance program management and operational coordination . This is a fast-paced, rewarding role where your organization, communication, and attention to detail directly impact Summit’s performance and growth.

Position Summary

The Construction Coordinator acts as the central connection point between internal departments, insurance program partners, subcontractors, and customers. This position supports both program management and general operations , ensuring accuracy, compliance, and efficiency throughout every stage of a project — from intake to invoicing.

Key Responsibilities

Insurance Program Management

• Receive and manage all new work assignments from insurance program portals (Contractor Connection, Lionsbridge, and others).

• Serve as the primary liaison between Summit, third-party programs, insurance adjusters, and homeowners through consistent email and phone communication.

• Collect, review, and submit all required documentation at both the start and completion of projects.

• Monitor project timelines, ensuring production teams meet key milestones and deadlines.

• Become a subject matter expert on each program’s specific guidelines and scoring systems to maintain top performance rankings.

• Coordinate and manage annual recertifications, audits, and compliance reviews for all program partnerships.

• Build and maintain strong working relationships with program contacts, reviewers, and internal team members.

General Operational Support

• Provide cross-departmental support and ensure smooth daily operations.

• Serve as backup for answering phones, inputting new jobs, and assigning projects.

• Maintain accurate contact information in DASH, including adjusters, property managers, and vendors.

• Enter new jobs into production the same day the folder is received.

• Partner with leadership to improve data accuracy, reporting, and operational efficiency.

• Provide administrative support to Project Managers and assist with follow-up on project accountability.

Pre-Lien & Mortgage Coordination

• Manage the Pre-Lien Process for homeowner-pay and program jobs valued at $2,500 or more.

• Work with the VA team to file pre-liens and conduct monthly audits.

• Initiate and track the mortgage process with accounting for homeowner projects.

Subcontractor & Vendor Management

• Approve and onboard new subcontractors, ensuring all required documentation is complete and current.

• Maintain and oversee compliance with third-party insurance programs.

• Manage onboarding, credentialing, and annual recertifications for vendor programs.

• Support and strengthen relationships with Adjusters, Community Managers, and other referral sources.

Production & File Management

• Review job files for accuracy prior to invoicing, ensuring financial responsibility, documentation, and contact details are correct.

• Participate in mid-production calls and escalate issues to the Operations Manager when necessary.

• Review files at majority completion, coordinate with Estimators for financial finalization, and confirm all details before sending to accounting for invoicing.

Ideal Candidate Qualities

• Highly organized, proactive, and detail-oriented.

• Strong written and verbal communication skills.

• Comfortable managing multiple priorities in a fast-paced environment.

• Confident problem-solver with a focus on continuous improvement.

• Team-oriented, fostering collaboration across departments.

• Comfortable speaking up, ensuring accountability and transparency.

• Previous experience in construction, restoration, or insurance program management preferred.

Qualifications

• 2+ years of experience in operations, project coordination, or insurance program management (construction or restoration industry preferred).

• Proficiency with job management software (experience with DASH a plus).

• Working knowledge of lien and vendor compliance processes a bonus.

• Strong organizational and multitasking abilities.

Benefits

• Paid time off

• Health insurance (75% employer-paid premium for employee)

• Dental, vision, and life insurance

• Retirement savings plan with company match

• Positive, team-oriented work culture

Why You’ll Love Working at Summit

At Summit, we believe in integrity, communication, and teamwork. You’ll join a supportive environment where everyone contributes to our shared success — and where your work directly helps our customers rebuild what matters most.

Summit Restoration and Construction is a full-service, locally owned restoration and reconstruction company located in Phoenix that prides ourselves on a positive company culture and exceptional customer experience. We work hard, play hard, and are seeking only the best players for the team!

Company Description

Summit Restoration and Construction is a full-service, locally owned restoration and reconstruction company located in Phoenix that prides ourselves on a positive company culture and exceptional customer experience. We work hard, play hard, and are seeking only the best players for the team!