Director of Provider Operations
- Serve as the day-to-day lead for a large multi-site provider client, overseeing the team's operations and performance
- Manage and mentor a team of Care Navigators delivering referral management services
- Ensure effective referral workflows, including authorization management and tracking of patient engagement outcomes
- Build and present reports on key metrics, sharing insights with both clients and internal stakeholders
- Refine internal processes, develop scalable workflows, and support implementation of best practices
- Drive program expansion and support additional client engagements
- Based in Arizona
- Fluent in Spanish and English (spoken and written)
- Travel is required (33% - 50% of time) with rest of time at-home
- 5+ years of healthcare experience working within a multi-site provider practice
- Knowledge of referral authorization processes and patient scheduling
- Background in workflow optimization, vendor management, or project development
- Proven ability to design and deliver performance reporting for clients or leadership teams
- Proficiency with NexGen, Epic, or other EMRs
- Large provider practice multi-site office management experience
- Ability to work independently, self-starter
- Strong skills in Excel and Google Sheets
- Experience presenting program metrics to executives or senior leadership
- Understanding of HIPAA and healthcare contact center technologies
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