Associate Integrated Payments Specialist

Job Description

Job Description

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

We are seeking: An Associate Integrated Payments Specialist to coordinate, oversee, and execute on new and existing PDDS client payment account onboarding, activation, and support.

This is a hybrid role (working 2x per week) in either our Phoenix, AZ or Atlanta, GA offices.

Job Duties:

• Manage PDDS client’s payment account onboardings and activations
• Act as the main point of contact for client support requests
• Coordinate and drive payment token account transfers for existing and new clients
• Act as main point of contact for new payment location requests from existing clients
• Evaluate and optimize current payment processes to expedite activation timelines, improve client experience, and more quickly recognize revenue

Skills and Qualifications:

• 0-2 years of prior experience in the payment acquiring / processing space
• Prior experience with integrated SaaS relationship / account management
• Prior experience with merchant application and account onboarding tasks
• Prior experience working with software onboarding applications
• Prior experience working within Salesforce is preferred

PLANET DDS CORE IDEOLOGY

Mission:

Dental software is broken. We aim to fix it.

Vision:

To be the first choice for growth-minded dental businesses.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

An Equal Opportunity Employer – Including Disability/Veterans

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