Front Desk Agent

Job Description

Job Description

Why The Global Ambassador

• Competitive compensation

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

• Paid time off eligibility for those working 32+ hours per week

• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing. 

What You’ll Do

As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.

• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards

• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service

• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction

• Manage check-in and check-out processes accurately while maintaining up-to-date guest information

• Monitor occupancy levels and proactively recommend room upgrades when appropriate

• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities

• Offer thoughtful, personalized recommendations based on guest interests and preferences

• Handle multiple tasks efficiently while maintaining a high standard of customer service

• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction

• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind

• Maintain a positive and professional demeanor

Qualifications

• Minimum of 1 year of front desk or guest service experience preferred

• High school diploma or equivalent required

• Excellent verbal communication skills with a strong customer service focus

• Basic computer proficiency, including familiarity with hotel or reservation software

• Ability to work flexible schedules, including overnights, weekends, and holidays

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.