Assistant Guest Relations Manager
- New hire and on-going training programs
- Effective communication and coordination of critical information with other resort departments
- Control and assignment of rooms inventory
- Maintenance and updating of PMS system to ensure accurate billing and guest records
- Help support the department's weekly payroll processing.
- Providing assistance with special projects as needed.
- Have the ability to answer guest billing questions and resolve guest billing issues to include post-stay inquiries.
- Participate in proactive team efforts to achieve departmental and Miraval goals
- Have in-depth knowledge of spa services, programs, and activities offered at Miraval Arizona
- Assist with booking and cancelling spa services and activities from guest and colleague itineraries
- Escort guests and colleagues around resort, provide detailed tour of key areas, inform guests and colleagues of any special activities and offerings, explain the sign-up procedure for activities, know hours of operation of various departments
- Handle and communicate special guest and colleague requests
- Oversee the arrival and departure process while on duty
- Ability to prioritize tasks
- Timely follow up with our guests and colleagues
- Must have strong interpersonal and listening skills
- Ability to stand for long periods of time
- Complimentary room nights*
- Unlimited discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
- 401K with company match*
- Generous Paid Time Off policy*
- Paid sick time
- Paid Family Bonding Time and Adoption Assistance*
- Tuition & Wellbeing Reimbursement*
- Free colleague meals during shift
- Employee Stock Purchase Plan*
- Access to resort facilities including spa services, programs, hiking trails and gym
- Extensive knowledge of front office operations, with a minimum of 3 years of Guest Services/Front Office Management experience in a luxury hotel or resort setting preferred.
- Professional appearance, with exceptional verbal and written communication skills
- Excellent computer skills to include strong knowledge of Microsoft Office programs and expert-level knowledge of PMS systems (Visual One preferred)
- Exceptional people skills and ability to connect with diverse groups and individuals
- Highly organized with ability to successfully manage multiple and competing priorities
- Must be extremely detail oriented, with exceptional leadership, follow through and project management skills
- Ability to prioritize in a fast-paced, multi-tasking environment
- Experience with problem solving and guest problem resolution
- Refined verbal and written communication skills
- Intermediate computer skillsand knowledge in Microsoft Suite and other hotel software preferred
- Willingness and ability to work a flexible schedule, including nights, weekends and holidays
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