Appeal and Grievance Coordinator Reviewer

Are you an analytical, detail-oriented healthcare professional looking for a high-impact position in regulatory compliance and quality assurance? We are seeking a dedicated Appeal and Grievance Coordinator Reviewer to join our team on-site in Phoenix, AZ! In this critical role, you will protect the member experience by conducting in-depth research, auditing medical records, and resolving complex claims appeals.

This focused position is ideal for a collaborative problem-solver who enjoys navigating multiple software systems and working independently under limited supervision. If you have a solid foundation in claims processing, pharmacy logistics, or medical terminology, this contract opportunity is the perfect platform to showcase your talents.

salary: $20.14 - $20.15 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Position Summary: Research, investigate, and process member and provider appeals, medical grievances, corrected claims, and historical medical records. This role ensures total alignment with corporate guidelines, State and Federal statutes, and strict industry accreditation timelines.

Key Responsibilities:

• Analyze and research medical grievances and appeals for final resolution or referral to clinical staff.

• Conduct thorough investigative research using vendor medical management systems and multiple claims portals.

• Review physical medical records carefully to confirm they satisfy requested coverage documentation guidelines.

• Initiate necessary data corrections and financial claims adjustments originating from appeal decisions.

• Monitor departmental proxy boxes and incoming queues diligently to maintain strict regulatory compliance timelines.

• Identify, track, and report recurring grievance patterns or trends directly to leadership.

• Ensure absolute compliance with all HIPAA and PHI privacy regulations.

Skills

• Order Fulfillment
• Working Independently
• Transcribing Notes

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.