REGIONAL DIRECTOR OF OPERATIONS
- Provides operational and logistical support for assigned line of business
- Participates in strategic planning meetings to develop objectives for the assigned region
- Develops and maintains annual budget and forecasts for assigned region; monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals
- Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
- Participates in the sales process for the acquisition of new business. Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients
- Participates in client negotiations, and renegotiation of contracts. Coordinates documentation of contract changes
- Responsible for managing client relationships through the management and leadership of multiple operations
- Visits units regularly to inspect unit operations to ensure contract compliance
- Monitors customer, client and associate satisfaction surveys. Conducts audits, surveys, and assessments to ensure company policies and procedures are followed
- Completes all daily, weekly or monthly reports as outlined in the corporate policy and procedures on a timely basis meeting all prescribed deadline
- Bachelor’s Degree in Business, Healthcare, or Hospitality Management; Master’s Degree preferred; related experience and/or training; or equivalent combination of education and experience
- Minimum of two (2) years progressive experience in multi-unit Environmental / Housekeeping Services management; healthcare setting preferred
- Must be willing to travel heavily within region of coverage
- Experience managing at least $15 million in budgets
- Strong track record of driving customer satisfaction
- Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
- Proven ability to mentor and develop team members
- Excellent written and verbal communication skills
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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