Help desk/Help support

Position: Help Desk/Help Support.

Location: Remote

Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Help Desk/Help Support. In this role, you will be responsible for providing technical support and assistance to our clients, ensuring their technology needs are met and issues are resolved in a timely and efficient manner.

Key Responsibilities:

- Respond to incoming support requests via phone, email, or chat and provide technical assistance to clients

- Troubleshoot and resolve hardware, software, and network issues

- Document and track all support requests and resolutions in our ticketing system

- Escalate complex issues to the appropriate team or vendor for resolution

- Provide excellent customer service and ensure client satisfaction

- Assist with the setup and installation of new hardware and software

- Maintain accurate and up-to-date knowledge of company products and services

- Collaborate with team members to continuously improve processes and procedures

- Stay current with industry trends and advancements in technology to provide the best support to clients

Qualifications:

- 1+ years of experience in a technical support role

- Strong knowledge of computer hardware, software, and networking systems

- Excellent problem-solving and troubleshooting skills

- Ability to communicate technical information to non-technical individuals

- Strong customer service and interpersonal skills

- Ability to work independently and in a team environment

- Flexibility to work occasional evenings and weekends as needed

We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- A collaborative and supportive work environment

- Training and certification opportunities to enhance your skills

- The chance to work with cutting-edge technology and industry-leading clients

Join our team at AYS Inc and become a part of a dynamic and growing company that values its employees and their contributions. Apply now to join our Help Desk/Help Support team!