Director of Operations

Job Description

Job Description

Director of Operations

Luxury Bath of Phoenix

Phoenix, AZ | Executive Leadership Role

Luxury Bath of Phoenix is a premier provider of high-end bathroom remodeling solutions, recognized for exceptional craftsmanship, operational discipline, and an elevated customer experience. As the organization continues to scale, we are seeking an accomplished Director of Operations to provide strategic oversight across all operational departments through strong, accountable management leadership.
This executive role is designed for a seasoned operations leader who excels at building leadership teams, aligning departmental strategy, and driving company-wide performance through managers.
Position Overview
The Director of Operations will have enterprise-level oversight of the company’s operational departments and will directly manage the leaders of each function. This role partners closely with ownership and executive leadership to translate vision into execution by ensuring all departments operate cohesively, efficiently, and profitably.
Rather than managing day-to-day frontline activities, the Director of Operations will lead through departmental managers—setting expectations, establishing performance standards, and holding leadership accountable for results.
Departments Under Oversight
The Director of Operations will provide strategic leadership and oversight to the management teams of the following departments:

• Sales Operations
  • Sales Manager overseeing team of Sales Representatives
  • Revenue performance, forecasting, and conversion strategy
• Installation & Production Operations
  • Installation Manager overseeing installation teams
  • Scheduling efficiency, quality control, and customer satisfaction
• Call Center & Lead Management
  • Call Center Manager overseeing inbound and outbound teams
  • Lead flow optimization, appointment setting, and conversion metrics
• Canvassing & Field Marketing
  • Canvassing Manager overseeing field teams
  • Territory strategy, productivity, and ROI
• Marketing & Events
  • Marketing & Events Manager
  • Campaign execution, event performance, and brand alignment

Key Responsibilities

• Lead, mentor, and hold departmental managers accountable for performance, culture, and results
• Establish company-wide KPIs, dashboards, and reporting structures across all departments
• Ensure alignment between marketing, sales, production, and customer experience
• Drive operational efficiency, scalability, and margin improvement through process optimization
• Develop and refine SOPs and management systems to support sustainable growth
• Partner with ownership on strategic planning, budgeting, forecasting, and performance reviews
• Identify gaps in leadership, processes, or structure and implement corrective action
• Champion a culture of accountability, professionalism, and continuous improvement

Ideal Candidate Profile

• 5+ years of senior operations leadership experience managing managers and department heads
• Proven success overseeing multi-department organizations in home services, remodeling, construction, or sales-driven environments
• Strong background in building leadership accountability and performance management systems
• Highly analytical and metrics-driven, with a track record of improving operational outcomes
• Executive presence with exceptional communication and leadership skills
• Experience scaling operations and developing management infrastructure

Compensation & Benefits

• Competitive base salary , commensurate with experience
• Performance-based bonus structure tied to company-wide results
• Executive-level influence with meaningful impact on organizational growth

Why Luxury Bath of Phoenix
This is a rare opportunity to step into a true executive leadership role within a growing luxury brand. The Director of Operations will shape the company’s operational strategy, strengthen leadership at every level, and help build a scalable, high-performance organization.

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