Service Now Architect

TECHOAUTH SOLUTIONS LLC
Phoenix, AZ

Job Description

Job Description

Service Now Architect
Location: Phoenix, AZ
Employment type: C2C

Job Summary:
As a ServiceNow Architect, you will lead the design, development, and implementation of enterprise ServiceNow solutions. You will work closely with business and technical stakeholders to translate requirements into scalable, secure, and high-performing platform architectures. This role requires deep expertise in ServiceNow modules, integrations, and enterprise architecture best practices.

Architecture & Platform Design
Define end-to-end ServiceNow platform architecture across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and custom apps.
Design scalable, secure, and high-availability ServiceNow solutions aligned with enterprise standards.
Establish domain separation, CMDB architecture, data models, and integration patterns.
Act as the final technical authority for ServiceNow design decisions.

ITSM / ITOM / Observability
Architect ITSM processes: Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Design ITOM solutions including Discovery, Service Mapping, Event Management, and AIOps.
Integrate ServiceNow with monitoring & observability tools (Datadog, Splunk, CloudWatch, Azure Monitor, Prometheus).
Enable event correlation, alert noise reduction, and automated remediation.
Align ServiceNow with SRE principles (SLIs, SLOs, error budgets, MTTR reduction).

CMDB & Data Governance
Own CMDB architecture and governance, ensuring data accuracy, completeness, and compliance.
Define CI classes, relationships, reconciliation rules, and data sources.
Drive CMDB health KPIs and compliance reporting.
Align CMDB with cloud, application, and network architectures.

Integrations & Automation
Architect integrations using REST, SOAP, MID Server, IntegrationHub, Spokes, and Event APIs.
Design bi-directional integrations with:
Cloud platforms (AWS, Azure, GCP)
CI/CD tools (Jenkins, GitHub, GitLab)
Identity systems (AD, Azure AD, Okta)
Monitoring, logging, and security platforms
Implement workflow automation using Flow Designer, Orchestration, and Runbooks.

Security, Compliance & Performance
Design secure architectures with RBAC, ACLs, data separation, encryption, and audit logging.
Ensure compliance with SOX, SOC2, ISO, HIPAA (as applicable).
Lead performance tuning, instance optimization, and upgrade planning.
Define platform resiliency and DR strategies.

Governance & Best Practices
Define and enforce ServiceNow development standards and best practices.
Establish release management, upgrade strategy, and CI/CD for ServiceNow.
Govern customization vs configuration decisions.
Mentor developers, admins, and platform owners.

Stakeholder & Leadership Responsibilities
Partner with business leaders, product owners, and enterprise architects.
Translate business requirements into technical solutions and roadmaps.
Lead architecture reviews, technical design sessions, and platform governance boards.
Provide technical leadership for ServiceNow programs and implementations.

Required Qualifications
10+ years of IT experience with 6+ years in ServiceNow.
Strong hands-on experience as a ServiceNow Architect or Lead Developer.
Deep expertise in ITSM, ITOM, CMDB, and ServiceNow core platform.

Flexible work from home options available.

Posted 2026-05-29

Recommended Jobs

Inventory & Merchandising Specialist

AI VEND SOLUTIONS LLC
Mesa, AZ

Job Description Job Description Benefits: Flexible schedule Opportunity for advancement Training & development Inventory & Merchandising Specialist | Ai Vend Solutions Location: …

View Details
Posted 2026-04-05

Experienced Paintless Dent Repair Technician (2nd Shift) - $6,000 Bonus!

Carvana
Tolleson, AZ

Job Description Job Description We're looking for paintless dent repair technicians with a minimum of 5 years of professional automotive PDR experience to join us at Carvana - the fastest-gr…

View Details
Posted 2026-06-25

Escrow Manager (PGP Title)

Innovative Construction Group
Scottsdale, AZ

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service…

View Details
Posted 2025-09-16

Teaching Artist - Strings

Phoenix Conservatory of Music
Phoenix, AZ

Job Description Job Description Job Description: Teaching Artist - Strings Organization: Phoenix Conservatory of Music Rate of Pay: Between $22-$32 per hour Position Summary: The Teach…

View Details
Posted 2026-06-20

Clinical Geneticist

Mayo Clinic
Phoenix, AZ

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we ar…

View Details
Posted 2026-02-06

Hiring - Sales Associate - Prescott

Massage Envy
Prescott, AZ

Job Description Job Description Salary: $17 + Commission + Bonuses Do your family and friends tell you that you could talk to anyone? If so, then we may have the perfect job for you! This Mass…

View Details
Posted 2026-05-14

Civil Engineering Project Manager - Land Development

Thomas Talent Network
Phoenix, AZ

Job Description Job Description CIVIL ENGINEERING PROJECT MANAGER – LAND DEVELOPMENT The Civil Engineering Project Manager (Land Development) will lead design teams and subconsultants to deliv…

View Details
Posted 2026-07-04

Customer Care Representative

Wiley Insurance Agency
Phoenix, AZ

Job Description Job Description Benefits: ~ License reimbursement ~401(k) ~ Bonus based on performance ~ Competitive salary ~ Flexible schedule ~ Opportunity for advancement ~ Paid t…

View Details
Posted 2026-05-30

Oaktree Funding Corp. - NonQM Experts - Mortgage Loan Processor

Oaktree Funding Corp.
Chandler, AZ

Position : Mortgage Loan Processor/Account Manager Location : Chandler, AZ (Note: This is NOT a remote position) Join Oaktree Funding as a Mortgage Loan Processor/Account Manager and play a cruc…

View Details
Posted 2026-07-06

QC Lab Tech

Cohere Beauty Omaha Inc
Phoenix, AZ

Job Description Job Description Position Description Conduct analytical tests for the purpose of the timely release of batches and approval of raw materials with adherence to good laboratory p…

View Details
Posted 2026-06-25