Service Advisor
Service Advisor
RESPONSIBILITIES:
- Help manage the center of communications for all repair activities and acts as a liaison between customers and the dealership
- Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
- Schedule appointments and generate estimates
- Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
- Effectively communicate to the customer the timeline of repair and maintenance
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- Document repair and maintenance changes on repair order in the approved manner
- Resolve customer complaints and questions
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
- At least six months to one year automotive industry or related experience and/or training
- Broad knowledge of new vehicle technologies
- Excellent customer service skills
- Ability to be analytical and multi-task
- Ability to work with little supervision
- Self-motivated enthusiastic presence in a team environment
- Strong written and communication skills
- Consistent and stable work history
- Valid driver's license and clean driving record
- Professional appearance and work ethic
- Fast paced work environment
- Paid training and development
- Career growth opportunities with management potential
- Medical and dental coverage available after orientation period
- Paid vacation
- 401(k)
Recommended Jobs
Flag Technician (Royal Pre-Owned SuperCenter)
The Royal Automotive Group is seeking an experienced BMW/Mini Cooper flag technician for our Pre-Owned Supercenter. The Technician/Mechanic is responsible for servicing and repairing vehicles as ass…
Veterinary Scribe - Chandler, AZ
Job Description Job Description WHO WE ARE: VEG is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is our mi…
Occupational Therapist
Job Description Job Description 13 week contract, M-F, Days, 40 hours a week. Must have at least 1 year of experience in the inpatient or outpatient settings Must have a valid license in AZ …
Manager, Arena Communications
Player 15 Group Headquarters Phoenix, AZ Job Summary Player 15 Group – the sports & entertainment company behind the Phoenix Suns (NBA) , Phoenix Mercury (WNBA) , Valley Suns (G League) …
Supply Chain Specialist
Supply Chain Specialist - Kids Dental Brands Founded in 2002, Kids Dental Brands has been dedicated to providing high-quality dental care to children of all backgrounds in a fun, safe, and welcoming…
Receptionist (Auto Dealership)
Automotive Dealership Receptionist As an automotive dealership receptionist, you will be responsible for greeting customers, answering all calls and transferring them in a professional and timely man…
Senior Manager of Information Technology
Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to eq…
Rental Car Agent
Job Description Job Description Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is exceptional…
Care Specialist
Job Description Job Description CARE SPECIALIST Are you a dedicated individual with a passion for providing quality care and making a positive impact in the lives of others? If you possess a…
Chief Hospitalist Opportunity-Shape the Future of Healthcare with Us!
Bring your skills and leadership experience to join our growing Hospitalist group at Banner Baywood Medical Center in Mesa, AZ. BANNER HEALTH, a Top 5 Large Health System and one of the countr…