Rental Car Agent

Job Description

Job Description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is exceptional customer service second nature to you?
If you answered yes, then you'll love being part of our award-winning team! Million Air is seeking a highly dedicated Rental Car Agent to join our world-class FBO team. This role is crucial in our daily operations, ensuring that our customers receive the elite service we're known for. From providing a warm welcome and concierge services to managing vehicle rental logistics, the Rental Car Agent plays a vital role in making our customers' experience extraordinary.
As a Rental Car Agent, you'll enjoy a competitive salary and a comprehensive benefits package that includes medical, dental, vision, paid time off, and more. Join us and contribute to Million Air's vision to be the premier, worldwide, industry-leading aviation service provider.
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Responsibilities and Duties
1.Customer Engagement: Greet customers warmly and professionally, answer questions, and provide ongoing concierge support, including making reservations.
2.Rental Agreements: Explain rental terms, handle bookings, complete rental paperwork accurately, and manage customer payments and invoicing.
3.Vehicle Inventory and Condition: Record the condition and mileage of vehicles, updating the rental inventory for each rental and return.
4.Promotions and Sales: Promote additional coverage and upgrades, and provide sales support to business accounts.
5.Complaint Resolution: Respond to customer concerns, complaints, and requests promptly, assisting with issues and emergencies as needed.
6.Vehicle Cleaning and Maintenance: Clean vehicle interiors and exteriors to company standards, using buffers, steamers, hoses, and other equipment as required.
7.Vehicle Inspections and Records: Perform inspections, keeping accurate records of each vehicle's condition and any required maintenance.
8.Vehicle Transportation: Safely move, park, and deliver vehicles as needed, and assist in customer pickups.
9.Inventory Management: Maintain and reorder supplies necessary for vehicle upkeep and cleaning.
10.Collaboration: Partner with the FBO team to ensure that all ground services are provided seamlessly, upholding Million Air's high standards.
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Competencies
•Customer Focus: Naturally outgoing with a passion for customer service.
•Communication: Able to communicate clearly in person, over the phone, and via radio.
•Technical Skills: Proficiency with Microsoft Office and point-of-sale programs.
•Detail Orientation: Strong attention to detail for inspections, record-keeping, and safety.
•Valid Driver's License: Must be able to operate a motor vehicle with a clean driving record (insurable by company policy).
•Bilingual Skills: Preferred, but not required.
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Physical Demands and Work Environment
This position operates in an active, professional environment, often involving exposure to various weather conditions, moving aircraft, and machinery. Physical demands include:
•Lifting up to 25 pounds.
•Standing, walking, and frequent verbal exchanges with customers.
•Exposure to noise, chemicals, and fumes.
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Schedule and Availability
•Position Type: Non-exempt; shift work required.
•Hours: Includes evenings, weekends, and holidays.
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Qualifications
1.Experience: Customer service experience in the service industry is preferred.
2.Education: High school diploma or equivalent.
3.Availability: Ability to work evenings, weekends, and holidays.
4.Driving Record: Acceptable driving record required.
5.Background Check: Ability to pass a background check and pre-employment/random drug screenings.
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Equal Opportunity Employer
Million Air is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Note: This job description is not exhaustive. Duties and responsibilities may change to meet business needs