Insurance Agency Customer Service Representative

Benefits:

• Bonus based on performance


• Competitive salary


• Employee discounts


• Opportunity for advancement


• Paid time off


• Training & development

American Family Insurance Agency in Phoenix, Arizona

Benefits/Perks

• $20.00-$28.00 hourly based on experience, plus commission and bonus


• Paid training


• Paid Holidays, Paid Sick Leave, 2 Weeks paid Vacation


• Group Health and Dental Benefits Available


• Work from Home or the Office location after training is completed


• Annual Bonus and 100% Paid Commissions on all sales


• Super Friendly and Awesome Co-workers and Boss

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships


• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures


• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process


• Processes change to existing accounts and new business accounts


• Serves as a liaison on behalf of the customer between the agency and various business partners


• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.


• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Must hold current and active Arizona Property and Casualty Insurance Licenses


• Familiarity with American Family computer systems a big plus


• Friendly and upbeat attitude and good problem-solving skills a must


• Demonstrated customer service experience


• Effective communication skills


• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)


• Solid knowledge and understanding of basic mathematical skills

Flexible work from home options available.

Compensation: $20.00 - $28.00 per hour

Join Our Team. Bring Your Dreams.

We are looking for talented, motivated individuals to join our team.

Agency Staff Career

Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.

This position is a staff member working for the agency owner and is not an employee of American Family Insurance.