Customer Service Representative

Job Description

Job Description

BCForward is currently looking for Administrative Assistant in Tucson, Arizona 85714

Job Title: Administrative Assistant

Location: Tucson, Arizona 85714
Duration: 24 months contract position with the possibility to be extended

Job Description

We are seeking an Administrative Assistant to join our team. The successful candidate will support switchboard and front desk operations, coordinate consultative examinations, and provide customer service to claimants and vendors. This position has potential to transition to a hybrid schedule after training. An internal background check will be conducted and can take up to one month.

Responsibilities

• Operate switchboard to answer, direct, and transfer incoming calls; manage visitor check-ins; take messages; provide information; and maintain records.
• Handle emergency calls, monitor alarms, and support paging systems; sort mail and deliver basic customer service at the front desk.
• Locate specialized doctors near claimants to fulfill Disability Evaluator requests; schedule consultative examinations (CE) and complete follow-up calls to claimants.
• Prepare and print CE materials, assemble mailing packets, and send CE paperwork via fax to medical providers as needed.
• Respond to inquiries from claimants, vendors, and other parties regarding claim status or transportation assistance, including mailing bus passes.
• Notify claimants of appointments and outstanding paperwork; contact doctors for follow-up reports or instructions; coordinate with hospitals for authorizations and reports; and communicate with attorney representatives on status questions.
• Contact claimants, attorney representatives, medical sources, and other stakeholders as directed to assist claim adjudicators.
• Disseminate and complete daily assignments using a tracking system; ensure accurate documentation and timely follow-through.
• Conduct case development activities that require analysis and sound judgment.

Required Skills & Qualifications

• Customer service experience supporting internal and external stakeholders.
• Scheduling and front desk experience, including multi-line phone systems.
• Proficient computer skills, including email, calendaring, document preparation, and data entry.
• Ability to manage multiple priorities with attention to detail and confidentiality.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.