Courtyard by Marriott Sedona - Houseperson (Rooms)

Job Description

Job Description

• The Houseperson cleans public areas and assists in the service of rooms in the hotel by performing the following duties:

ESSENTIAL FUNCTIONS:

• Ensures all guest public and back of house areas are neat and clean and supplied with necessary operating supplies
  according to company and franchise standards.
• Deep cleans areas as directed by supervisor including, but not limited to: cleaning floors, rugs, upholstered
  furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills.
• Transports trash and waste to disposal area.
• Helps keep outside grounds and parking lot areas free of trash and debris.
• Removes trash and towels from guestrooms
• Assists room attendants in basic cleaning tasks of rooms on an as needed basis
• All other duties as assigned

COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies
  appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own
  work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses
  equipment and materials properly.