Customer Service Representative - Property Management

Job Title: Customer Service Representative – Property Management

Location (city, state): Phoenix, AZ

Compensation: $24.00 – $24.50/hour (contract-to-hire)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• 1–2+ years of customer service experience, ideally within property management or real estate
• High school diploma or GED required
• Comfortable working with technology; proficiency in Microsoft Outlook required, Salesforce experience a plus
• Strong verbal and written communication skills
• Ability to handle high-volume interactions and resolve challenging situations professionally
• Organized, dependable, and able to manage multiple priorities
• Self-motivated with a willingness to learn and grow

Job Description:

Addison Group is hiring on behalf of our client for a Customer Service Representative to support day-to-day resident interactions within a fast-paced property management environment. This role is responsible for delivering high-quality service, resolving resident concerns, and assisting with operational tasks that support the local property portfolio. The ideal candidate is customer-focused, adaptable, and thrives in a dynamic setting.

Industry:

Real Estate / Property Management

Work Schedule:

Monday – Friday, 8:30 AM – 5:30 PM (schedule subject to confirmation)

About Our Client:

Our client is a growing organization within the single-family rental space, focused on delivering quality housing and responsive service to residents. They offer a collaborative, team-oriented environment with opportunities for long-term growth and advancement.

Key Responsibilities:

• Deliver a high level of service to residents and prospective residents across phone, email, and in-person interactions
• Address and resolve resident concerns, including property-related issues and general inquiries
• Support rent collection efforts, including processing payments and conducting follow-up on delinquencies
• Assist with onboarding new residents, including welcome communications and account setup
• Coordinate with internal teams to ensure timely resolution of maintenance and community-related matters
• Help manage compliance-related items such as housing applications and HOA-related communications
• Maintain accurate records and manage tasks through internal systems such as Salesforce
• Stay up to date on policies, procedures, and operational changes
• Provide additional administrative and operational support as needed

Perks:

• Business casual work environment
• Opportunity for conversion to a permanent role
• Potential for internal growth and advancement
• Some paid holidays offered during the contract period

Additional Details:

• Reports to Director of Operations
• Tools utilized include Microsoft Outlook and Salesforce
• Consistent attendance required; occasional overtime may be needed

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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