Desktop Support Engineer

Solomon Page
Phoenix, AZ

We’re looking for a customer focused Desktop Support Engineer to provide first level technical support to end users. In this role, you’ll be the front line of support—troubleshooting issues, resolving incidents, and ensuring a positive user experience across hardware, software, and voice/data communication systems.

  • Rate Range: $20-25/HR ON W2

  • Location: Arizona, United States

  • Schedule: 2nd Shift | Monday–Friday, 4:00 PM – 12:00 AM (local time)

Responsibilities:

  • Provide first level technical support for all end users

  • Troubleshoot and resolve hardware, software, and voice/data communication issues

  • Accurately document issues and resolutions by writing clear, concise support tickets

  • Escalate incidents when appropriate and follow through to resolution

  • Monitor and follow up on open tickets to ensure timely closure

  • Deliver excellent customer service in every interaction

Required Qualifications:

  • Experience using ticketing systems and writing technical support documentation

  • Strong computer proficiency with hardware and software technologies

  • Prior experience in customer service, call center, help desk, or technical support

  • Excellent verbal and written communication skills

  • Ability to multitask, prioritize, and work effectively under pressure

  • Willingness to work flexible hours when needed

  • Strong problem solving mindset with a customer first approach

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

#LI-PR1
Posted 2026-02-06

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