RV Resort General Manager

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Job Summary

Resort General Managers are responsible for the operations and continued profitability of a Sun Resort & serves as the day to day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.

Job Duties

• Ensures guests & residents receive the highest levels of customer service consistent with Sun’s Customer Service philosophy (Essential)
• Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts (Essential)
• Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations (Essential)
• Handles emergencies that may arise onsite, adhering to standard operating procedures (Essential)
• Resolves resident & guest complaints in a timely & professional manner, communicating through a variety of means (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards report to Main Office
• Inspects & recommends purchase & renovation of used/repossessed homes
• Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections
• Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies
• Ensures compliance of policies designed to increase team member safety. Submits workers’ compensation accident & incident reports on a timely basis
• Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Ensures that overall resort appearance is well maintained & groomed to Sun’s curb appeal standards
• Reports any deficiencies which would adversely affect the operation of the resort to the RVP.
• Enforces resort rules & regulations
• Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
• Reviews monthly property accounting reports & compiles reports for the Accounting team
• Selects, supervises & reviews contractual services
• Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)
• 2 years in property management/resort experience, including 3 years of supervisory experience (Required)
• 1 year in previous sales and leasing experience (Preferred)
• 6 months in experience using Yardi and/or RMS (Preferred)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty