Part‑Time Patient Service Representative (Healthcare Scheduling)

Job Posting

Role Overview

This is a part‑time Patient Service Representative role focused on helping patients access care across multiple specialty clinics. You’ll handle high‑volume inbound calls, schedule appointments, share preparation instructions, and support patients with clear, accurate information. Training is structured and supportive, and the role begins fully remote.

What You’ll Be Doing

• Scheduling, rescheduling, and canceling appointments for multiple providers.
• Answering a high volume of inbound calls using scripts, decision trees, and scheduling guidelines.
• Sharing accurate information about directions, hours, providers, and referral or authorization status.
• Determining the right appointment type and urgency based on established criteria.
• Sending clear written communication to providers and care teams.
• Explaining pre‑procedure steps, labs, and specialty‑specific preparation instructions.
• Supporting new patients with how to access available services.
• Using systems such as Epic, Cerner, Athena, and Microsoft Office.

Pay, Schedule & Logistics

• Pay: $20.00/hour.
• Schedule: 20 hours/week.
  • Requires one 8‑hour shift on Monday.
  • Additional 4‑hour blocks scheduled between Tuesday–Friday (options vary, flexible as long as 20 hours are met).
• Training: 4 weeks, Monday–Friday, 8am–5pm (remote).
• Work Setting: 100% remote from day one.
• Must be authorized to work for any employer in the United States.

What Success Looks Like

• Helping patients resolve needs on the first call whenever possible.
• Communicating clearly and professionally with patients and medical staff.
• Staying flexible and able to problem‑solve within established guidelines.
• Meeting accuracy, attendance, and call‑handling expectations during and after training.

Requirements

Must‑Have

• 1+ year of experience in a patient‑focused or healthcare environment.
• Strong medical terminology understanding.
• Experience with patient access, registration, scheduling, or healthcare call centers.
• Ability to follow scripts, policies, and scheduling rules accurately.
• Comfortable handling continuous phone work.
• Ability to work any assigned hours Monday–Friday between operational hours.

Nice‑to‑Have

• Medical Assistant or CNA certification.
• Experience with Epic, Cerner, Athena, or similar systems.
• Bilingual Spanish.
• Background supporting specialty clinics (OBGYN, Pediatrics, Radiology, Surgical, etc.).

Who Will Thrive

• Someone who enjoys helping patients and solving problems quickly.
• Someone who is detail‑focused and follows established procedures well.
• Someone comfortable learning a large amount of information during training.
• Someone who communicates clearly and stays calm during busy call periods.
• Someone flexible with scheduling and open to feedback.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.