Director - Home Office Claims
- Providing guidance on serious injury/damage losses to field office claims personnel as necessary to ensure that claim handling is timely and appropriate.
- Reviewing all policy limit demand submissions to ensure appropriate actions are taken, including reviewing draft correspondence for clarity and thoroughness.
- Reviewing submitted pre-trial notices and providing guidance where needed.
- Participating in and/or co-leading the bi-monthly Loss Review Committee meetings.
- Providing coverage guidance and assistance on field office coverage questions, including reviewing and drafting coverage correspondence for clarity and thoroughness.
- Participating in Home Office quality assurance reviews.
- Reviewing and approving all reserves and payments in excess of established field office authorities. Managing the resolution and, if appropriate, payment of claims within IFG Companies existing claim authority levels.
- Assisting in the management of reinsurance claim reporting processes and reinsurer claim audits.
- Evaluating field office operations workflow, claim systems and staffing.
- Coordinating with the General Counsel – Claims in managing claim litigation.
- Working closely with Actuarial, Enterprise Risk Management, Legal, Product Management and Underwriting and with members of Senior Management in coordinating exchanges of information between Claims and other departments.
- Directly managing the Home Office Claim Examiner and Legal Invoice Auditor(s) positions.
- Other duties, as required.
- Excellent written and verbal communication skills.
- Excellent negotiation, critical thinking and problem-solving capabilities.
- Strong leadership and mentoring abilities.
- Strong computer skills, including the ability to work effectively in the claims management system and strong knowledge of Microsoft applications (e.g., Excel, Word, SharePoint).
- Strong organizational skills with the ability to prioritize and manage multiple projects.
- Ability to work well under pressure.
- Excellent attention to detail.
- Experience in, and committed to, keeping current with and effectively addressing changes in property and casualty insurance law, precedent and regulation.
- Proven team player with a positive attitude.
- Required: Bachelor's degree from an accredited U.S. college/university.
- Required: Minimum of 20 years of commercial property and casualty experience with a concentration on commercial general liability claims.
- Required: Experience in managing claim staff performance and development.
- Preferred: CPCU, AIC, SCLA, CCLA designation(s).
- A Plus: J.D. or LL.B.
- Physical demands are considered to be that of a climate-controlled office environment with minimal physical exertion.
- Position is hybrid and requires the ability and the willingness to work in an IFG Companies' Office at least three (3) days per week.
- Position requires prolonged sitting, extensive utilization of computers and interactions with others in person and via phone.
- Position requires the ability and the willingness to travel as required to meet business needs.
- Founded in 1985, IFG Companies is one of the oldest privately held insurance groups in the United States. It combines specialty carrier focus with long-term stability and thinking, promoting a culture of underwriting rigor, collaboration, strategic thinking, superior technology and strong producer partnerships.
- IFG Companies offers competitive compensation and benefits, including medical, dental, vision, 401(k), flexible spending, short-term and long-term disability insurance, life insurance, long-term care, paid parental leave, vacation and other paid time off.
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