Automotive Customer Satisfaction Follow Up Associate
Description of the role: At Sands Chevrolet Surprise, we are looking for an Automotive Customer Satisfaction Associate to join our team. This position plays a vital role in ensuring the satisfaction of our customers by following up on their automotive sales and service experiences. Responsibilities:
- Conduct follow-up calls or emails to customers after their sales purchase
- Gather feedback on their experience and address any concerns or issues to ensure satisfaction
- Document customer feedback and escalate any unresolved issues to the appropriate team
- Excellent communication skills
- Customer service experience is a plus
- Detail-oriented and organized
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