Operations Engineer

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit

About the Role: We are seeking a highly skilled and detail-oriented Operations Engineer to join our pharmacy and fulfillment operation team. In this role, you will be responsible for optimizing our processes, improving efficiency, and maximizing productivity in our pharmacy and fulfillment operations. As an Operations Engineer, you will analyze current workflows, identify areas for improvement, and implement strategies to enhance operational performance while maintaining high-quality standards.

You Will

Process Analysis and Improvement:

• Conduct thorough analysis of existing processes and workflows within the pharmacy and fulfillment operations, including order processing, inventory management, dispensing, packaging, and shipping.
• Identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement strategies to streamline processes, reduce waste, and increase productivity.
• Collaborate with cross-functional teams, including pharmacists, technicians, logistics personnel, and management, to gather insights and identify improvement opportunities.
• Workforce Optimization:
• Determine optimal staffing levels and work distribution to ensure efficient and balanced workload across different areas of the pharmacy and fulfillment operations.
• Design and implement labor standards and performance metrics to monitor productivity and ensure optimal resource allocation.
• Conduct time and motion studies to establish baseline performance levels and identify opportunities for improvement.
• Develop staffing plans and recommend appropriate training programs to enhance employee skills and performance.
• Layout Design and Facility Planning:
• Collaborate with architects and facility managers to design and optimize the layout of the pharmacy and fulfillment center.
• Utilize principles of lean manufacturing and ergonomic design to create efficient and safe workspaces.
• Analyze space utilization and recommend improvements to maximize storage capacity and optimize workflow.
• Technology Integration:
• Identify and evaluate technology solutions, automation tools, and software systems to enhance efficiency and accuracy in pharmacy and fulfillment operations.
• Collaborate with IT teams to implement and integrate technological solutions effectively.
• Provide training and support to employees on the use of new systems and technologies.
• Continuous Improvement:
• Establish a culture of continuous improvement by fostering an environment that encourages employee engagement, idea generation, and process innovation.
• Implement performance monitoring systems and metrics to measure the effectiveness of process changes and identify areas for further improvement.
• Lead or participate in cross-functional improvement projects to drive operational excellence.

RELATED COMPETENCIES

• Contributing to Team Success – Actively participating as a member of a team to move the team toward the completion of goals
• Energy – Consistently maintains high levels of activity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
• Safety Awareness – Identifying and correcting conditions that affect employee safety; upholding safety standards
• Technical/Professional Knowledge and Skills – achievement of a satisfactory level of technical knowledge and skill in position related areas. Stays abreast of current developments and trends in all relevant technical areas.

Minimum Qualifications, Job Skills, Abilities

• Bachelor’s degree in engineering or a related field. A master's degree is preferred.
• Proven experience working as an Engineer in a pharmacy or fulfillment operation, preferably within the Retail, Ecommerce or healthcare industry with a minimum of 2+ years of previous experience.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen.
• Proficiency in process mapping, data analysis, and statistical tools.
• Experience with facility layout design and optimization using AutoCAD and Sketchup.
• Familiarity with pharmacy operations, including dispensing, inventory management, and regulatory requirements, is a plus but not required.
• Excellent problem-solving skills and ability to think critically.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to lead and drive change, and manage multiple projects simultaneously.
• Knowledge of automation technologies like conveyance, AMRs etc. and its related software systems used in pharmacy and fulfillment operations is a plus.
• Experience with Microsoft office tools like Microsoft word, excel and power point for analysis, documentation and project management is required. Simulation knowledge is a plus.
• This job requires to be onsite and is not a remote position. Candidate can work from home with prior approval and depending on project needs.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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