JIRA Cloud Administrator / Developer

Role Description

We are seeking a highly skilled JIRA Cloud Administrator / Developer to support and enhance our Atlassian ecosystem. This role requires hands-on configuration, customization, and plugin development experience across JIRA and the wider Atlassian suite. The ideal candidate will be responsible for end‑to‑end software delivery , working across both greenfield and brownfield projects , while ensuring the JIRA platform remains secure, stable, and optimized.

This is a 100% onsite role in Phoenix, AZ .

Essential Skills (Must Have)

• Hands-on experience with the Atlassian suite of tools (JIRA Cloud, Confluence, Bitbucket, etc.)
• Strong expertise in JIRA configuration and customization
• Experience building role-based application management (RBAC)
• Experience with cloud messaging APIs and push notifications
• Familiarity with Code & Release Management tools (Git, Bitbucket)
• Experience compiling and analyzing development and operational bug reports
• Experience installing and upgrading Atlassian products and plugins
• Application deployment experience:
  • Java-based applications
  • Standalone custom applications
  • COTS products
• Atlassian plugin development experience
• Strong knowledge of databases and SQL
• Demonstrated experience working in Unix/Linux environments

Desirable Skills (Nice to Have)

• Cloud administration and operational support experience
• Experience integrating JIRA with enterprise tools and platforms
• Experience supporting large, enterprise-scale JIRA implementations

Key Responsibilities

• Architect, administer, and support JIRA Cloud environments
• Deliver software end-to-end from inception through production
• Design, develop, and implement custom JIRA solutions
• Configure JIRA workflows, fields, screens, dashboards, and permissions
• Develop, maintain, and support JIRA plugins and add-ons
• Integrate JIRA with other enterprise tools and systems
• Coordinate with the primary JIRA Administrator to:
  • Plan, schedule, and implement JIRA and plugin upgrades
  • Communicate changes per established policies and procedures
• Monitor JIRA databases and support data copies from PROD to TEST environments
• Troubleshoot and resolve JIRA configuration, performance, and stability issues
• Train end-users on JIRA functionality during deployments and ongoing support
• Collaborate with cross-functional teams to gather and implement business requirements
• Mentor team members and help shape platform best practices
• Ensure the JIRA environment is secure, stable, compliant, and optimized