Application Support Manager (Phoenix)

Position Overview:

Verra Mobility is seeking a strategic and technically skilled Enterprise Application Support Manager to lead the support, optimization, and strategic management of our global enterprise applications. This role will oversee the administration of systems such as Oracle Fusion ERP, Oracle FCCS, Oracle PBCS, BlackLine, Salesforce, and ServiceNow. A successful individual in this role will champion improvements that enhance financial reporting, internal controls, processes, and operational efficiency of enterprise applications. They will enable the enterprise to move quicker and serve our customers at scale and with enhanced capabilities.

Enterprise Resource Planning Platforms (ERP) Responsibilities

• Collaborate with the accounting and finance teams to understand their business needs and coordinate with IT to implement solutions that meet the business needs, goals and objectives.
• Advise information system business partners on accounting implications during the implementation of new applications
• Manage cross-functional financial systems projects that directly impact accounting/finance to ensure compliance with U.S. GAAP and Sarbanes-Oxley. Serve as a subject matter expert for financial applications which include Oracle Fusion, FCCS, BlackLine and PBCS.
• Oversee 1st line support for financial applications, ensuring quick issue resolution and minimal downtime.

Enterprise Ticketing and Customer Interaction Systems Responsibilities

• Oversee the configuration, support and delivery of enterprise application services ie Oracle, ServiceNow, Salesforce
• Manage day-to-day support of enterprise applications, ensuring availability, reliability, and performance.
• Manage incident, problem, and change management processes in alignment with ITIL best practices.
• Ensure timely resolution of escalated issues and effective communication with stakeholders.
• Coordinate with business units to understand application needs and translate them into support strategies.

Qualifications:

• Requires a bachelor’s degree preferably in Accounting, Finance, Business or related field (CPA preferred, but not required)
• Minimum of 6 years of experience with relevant business and technology experience.
• Minimum of 6 years of working knowledge of core accounting/finance functions including accounts payable, general accounting, working capital management, cash applications, revenue management and billing, financial reporting and payroll
• Minimum of 6 years of experience supporting enterprise level applications in a highly complex environment.
• Exposure to a variety of general ledger and Enterprise Resource Planning (ERP) applications
• Exposure to key Oracle Fusion configurations and functionality of core financial modules, FCCS and PBCS.
• Ability to challenge the status quo and identify improvement opportunities
• Project management experience with a track record of meeting expectations and delivering agreed-upon results
• Interpersonal skills with the ability to communicate effectively and interact cross-functionally with individuals and departments throughout the business
• Self-starter with the ability to multi-task and thrive under pressure
• Strong problem-resolution and analytical skills
• Excellent written and verbal communication skills, including summarization of detailed data
• Must be locally located and comfortable working a 3 days in office hybrid model and 2 days remote