Customer Service Agent (International Transportation)

Air and Ocean Agent will serve in an operations capacity responsible for processing shipments including accompanying documentation. Major duties and responsibilities to include but not limited to:

• Processing international transportation shipments
• Track and Trace shipments.
• Prepare handle and process shipment documentation- including house and master air waybills commercial documents and customs/regulatory documents.
• Accurate and timely data entry into our operating system.
• Dispatch freight.
• Communicate effectively with customers vendors other Expeditors offices worldwide and co-workers through high volume of email phone instant message and person to person.
• Monitor reports.
• Accurate and timely client billing.
• Contribute to maintaining strong service provider relationships- airlines steamship lines trucking companies and others.
• Maintain compliance standards at all times- including internal policies and procedures external government regulations and customer requirements.
• Meet key performance indicators to support department branch product and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Training and Development - must obtain required 52 hours of annual training. (company provided)

Qualifications :

• 100% Bilingual (English and Spanish)
• Effective interpersonal skills - including the ability to listen comprehend and to communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills are critical.
• Must have the ability to work independently and in a team environment.
• Proficient computer skills - Outlook Excel Word PowerPoint
• Proven background for excellent attendance.

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time