Services analyst data analyst

Hiring Salary Range

$52,525.00 - $68,282.00/annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Mobile On-Site Mammography Screenings
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

This role focuses on the technical aspects of the college’s CRM system, critical integrations with the Student Information System (SIS), and reporting to facilitate data-driven decision-making and efficient enrollment management operations from recruitment through completion. Triage data‐related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.

Essential Functions

30% Records Management & Compliance

• Maintain physical and electronic student‐ and enrollment‐related records in accordance with institutional retention policies.
• Establish and document standards for the creation, storage, retrieval, and disposal of records.
• Ensure alignment with regulatory requirements and organizational goals.
• Develop, implement, and maintain records retention and management policies consistent with federal (e.g., FERPA), state, and accrediting body requirements.

25% Operational Reporting & Dashboard Development

• Design, build, and maintain CRM/SIS–driven dashboards and operational reports.
• Monitor key performance indicators (e.g., application-to-enrollment yields, pipeline health).
• Compile and validate semesterly enrollment, retention, and completion metrics.
• Deliver accurate reports and data extracts on schedule to institutional stakeholders.

25% Data Audits, Tracking, Reporting and & Integrity Assurance

• Plan and execute regular data audits across CRM and SIS to identify and remediate inconsistencies.
• Document findings, recommend and implement process improvements, and track resolution.
• Compile reports for internal departments or accreditation agencies.
• Oversee technical integrations between the CRM (XX CRM) and the Student Information System (e.g., PeopleSoft).
• Triage data‐related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.
• Run queries and audits to ensure data integrity.
• Participate in audits or accreditation reviews as necessary and required.
• Prepare regular reports as necessary and required.
• Ensure all research and culminating experience requirements are entered into designated systems, while maintaining confidentiality and exercising discretion in communicating information to faculty, students, staff and the various publics served by the college while handling records and files and similar confidential items.
• Remain competent and current through self-directed professional reading, developing professional contact with colleagues, attending professional development seminars, and attending training and/or courses as directed by the senior executive.
• Maintain documentation in compliance with district or state policies.
• Maintain confidentiality of student records in compliance with the Family Education Rights and Privacy Act (FERPA).
• Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees.
• Maintain confidentiality. Maintain accurate records as required by accreditation agencies, school policies, and administrative regulations to ensure compliance with regulations, with a commitment to discretion and confidentiality, as appropriate.
• Work closely and collaboratively with other administrators, departments, and faculty governing bodies and committees to educate, provide advice, interpret, and ensure compliance with existing MCCCD/MCC academic policies and procedures.

15% Records Retention Schedule Oversight

• Manage and update the MCC Records Retention Schedule.
• Coordinate retention requests and compliance filings under Arizona’s Local Records Act.
• Train staff on records processes, legal requirements, and routine disposal procedures.

5% Other

• With delegated authority train, and assist new employees as needed to provide excellent customer service.
• Participate in cross-training and professional development.
• Handle special projects or assignments as needed.
• Assist office with projects, assignments, events, and information collection as needed.
• Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.
• Responsible for other reasonable related duties as assigned commensurate to the grade level of the position.
  
  

Minimum Qualifications

Bachelor’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

A. Bachelor's degree preferred

B. Three (3) years of professional experience in a higher education environment with a preference to work in a multi-college independently accredited enrollment, workflow, systems analyst, or business intelligence role

C. 3+ years experience in records or information management, document retention policies, digital archiving, and compliance standards within higher education (particularly registrar’s office), or a similarly complex organizational setting

D. Significant experience working with a CRM tool, including a strong understanding of the technical and functional aspects of the tool

E. Proven experience with SIS data management, including integrations and ensuring data consistency between CRM and SIS. Familiarity with PeopleSoft Campus Solutions is preferred

F. Experience with data visualization tools, data warehousing tools, and data integration tools

G. Strong understanding of data management principles and best practices

H. Preferred Certifications: Certified Records Manager (CRM)

Special Working Conditions

Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days

May require working evening and weekend hours (example: Saturday coverage during peak weeks)

This position is fully on-site, with no remote options

Required to sit for a prolonged period of time; viewing a computer monitor

May be required to travel or be assigned to another MCCD location

Travel to campus during interview/selection process will be at candidate's own expense

MCC does not sponsor individuals for work visas

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply.

Applicants who are not currently working for any of the MCCCD locations should apply at

If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at [email protected] prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.

Posting Close Date

Apply on or before 11/16/2025 to be considered.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.