Patient Communication Specialist

Job Description

Job Description

Patient Communication Specialist

Practice: Corporate Office – Recare Department
Employment Type: Full-Time
Schedule: Monday–Thursday (8:00 AM – 5:00 PM), Friday (8:00 AM – 3:00 PM)

We are seeking a detail-oriented and reliable Patient Communication Specialist to join our Corporate Recare team. This role is essential in supporting patient care by ensuring hygiene appointments are consistently scheduled and maintained across multiple offices.

The ideal candidate is comfortable with structured, repetitive tasks, communicates clearly, and thrives in a focused, team-oriented environment.

• Schedule and confirm hygiene appointments for patients across multiple offices

• Communicate with patients via phone calls and text messaging platforms

• Maintain accurate and up-to-date patient scheduling records

• Support up to 14 offices with hygiene recare management

• Follow established workflows to ensure consistency and efficiency

• Collaborate with team members to meet scheduling goals and patient care standards

• Experience with appointment scheduling

• Strong customer service and communication skills

• High attention to detail and organizational skills

• Ability to perform repetitive tasks with consistency and accuracy

• Comfortable working in a structured, process-driven environment

• Prior experience in a dental or healthcare office

• Familiarity with patient communication tools or scheduling software

This position is based in our administrative office, where team members focus on supporting patient scheduling across multiple practices. Each team member manages hygiene scheduling for up to 14 offices.

We pride ourselves on maintaining a positive, collaborative culture where patient care is the top priority. The role is best suited for individuals who are steady, dependable, and enjoy a consistent workflow while remaining engaged with their team.

• Must be comfortable with repetitive work and structured processes

• A calm, focused, and steady personality tends to succeed in this role

• Strong communicators who ask questions and stay engaged with the team

• Candidates who prefer highly fast-paced or constantly changing environments may find this role less suitable