Fleet Operations Manager (Scottsdale)

Fleet Manager - Mobile Operations

Location: Scottsdale Store

Job Type: Full-Time

About Us

We are a fast-growing, premium mobile service company committed to delivering a luxury customer experience at every touchpoint. Our team takes pride in excellence, efficiency, and professionalism, and we’re looking for a Fleet Manager / Mobile Operations who will elevate our operations and lead our mobile teams to perform at the highest level.

Position Overview

The Fleet Manager is responsible for ensuring the performance, safety, presentation, and efficiency of our mobile fleet and field teams. This role combines operations management, leadership, training, and accountability to drive exceptional service results and maintain a best-in-class fleet.

Key ResponsibilitiesFleet & Equipment Management

• Oversee maintenance schedules for all vehicles and equipment to ensure peak performance
• Conduct regular inspections for safety, compliance, and reliability
• Implement and manage preventive maintenance programs
• Perform weekly and monthly fleet audits (cleanliness, inventory, tools, branding)

Vehicle Presentation & Brand Standards

• Maintain a clean, organized, and luxury-level fleet appearance
• Enforce routine vehicle washes and detailing schedules
• Track and manage vehicle damage reporting and repairs

Safety & Compliance

• Monitor driver behavior using vehicle cameras and provide coaching
• Lead monthly safety training sessions (driving, environmental conditions, equipment handling)
• Develop and enforce driver safety policies and procedures

Team Leadership & Performance

• Set and track performance goals aligned with company KPIs
• Conduct regular 1-on-1 meetings with team leaders
• Foster a culture of accountability, pride, and continuous improvement
• Recognize top performers and coach underperformance

Training & Development

• Deliver monthly training sessions on operations and service quality
• Conduct ride-alongs for real-time coaching and evaluation
• Ensure adherence to Standard Operating Procedures (SOPs)

Daily Operations & Communication

• Lead daily team briefings to align on goals and expectations
• Maintain clear, professional communication with field teams
• Provide updates, performance insights, and operational direction

Operational Efficiency

• Monitor service times and improve workflow efficiency
• Identify and resolve operational bottlenecks
• Optimize labor utilization while maintaining service quality

Customer Experience & Quality Control

• Ensure teams deliver a consistent, high-end customer experience
• Track customer feedback and implement improvements
• Enforce service standards and quality checks

Leadership & Collaboration

• Work cross-functionally with operations, scheduling, and customer service teams
• Lead by example with professionalism, integrity, and accountability
• Drive innovation and continuous improvement across fleet operations

✅ Qualifications

• Proven experience in fleet management, operations, or field service leadership
• Strong leadership and team development skills
• Experience managing performance metrics and KPIs
• Knowledge of vehicle maintenance and safety standards
• Excellent communication and organizational skills
• Ability to problem-solve and make decisions in a fast-paced environment

⭐ Preferred Qualifications

• Experience in mobile service industries (detailing, logistics, home services, etc.)
• Familiarity with fleet tracking systems, cameras, or telematics
• Background in training and team development

What We Offer

• Competitive salary: [Insert Pay Range]
• Opportunities for advancement and leadership growth
• Performance-based incentives
• Supportive and high-performance team culture
• Ongoing training and development

Why Join Us?

This is an opportunity to take ownership of a critical part of our business and make a direct impact. If you’re a hands-on leader who thrives on building systems, developing people, and driving results , we want to hear from you.

Apply Today

• Submit your resume and a brief introduction explaining why you’re a great fit for this role.