Physician Experience & Development Specialist

**Primary City/State:** Phoenix, Arizona **Department Name:** Phys Develop & Experience-Corp **Work Shift:** Day **Job Category:** Clinical Support You have a place in the health care industry. At Banner Health, caring for people is at the core of all we do. We are committed to fostering a strong, inclusive culture where every team member feels valued and supported. If that sounds like something you want to be a part of - apply today! In this role you will support new provider onboarding by creating high-quality guides, checklists and training materials. You will ensure every provider has a well-coordinated and seamless introduction into Banner Health by building strong relationships, designing effective workflows, and delivering consistent support. This role will also be responsible for facilitating new provider orientation, educating leaders on the onboarding process, incorporating feedback for improvements, and coordinating with stakeholders across the system to deliver a warm welcome and exceptional onboarding experience to new physicians and APPs. **This is a hybrid role for candidates residing in the Phoenix area.** We're certified as a Great Place To Work® and are looking for professionals to help us make Banner Health the best place to work and receive care. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position develops, conducts analysis for, and prepares implementation of strategic and operational plans to support physician experience & development initiatives and facilitates operational excellence and process improvements in alignment with the goals of the organization. This position is a resource for corporate and field leaders in the area of physician experience & development. The role is accountable for analyzing processes and identifying opportunities for improvements in program and resource practices and procedures, as well as the implementation and support for the adoption of new processes to increase efficiency and effectiveness while maximizing the highest level of quality. CORE FUNCTIONS 1. Provides analysis and design of processes. Identifies improvement opportunities, improvement approaches and supports program management and improvement activities including design, development and implementation of improved programs and resources. Analyzes pain points and roll-out process improvements. 2. Identifies and implements program improvements and efficiencies by identifying important trends and variances. Identifies, plans, designs, and redesigns processes to make them more user-friendly, efficient, and effective in achieving business objectives. Develops processes to support system-wide initiatives and key operational areas. Executes internal processes and/or regular process improvements. 3. Facilitates matrixed teams and collaborates with discipline and system-wide leaders and resources in the development, planning, training, and implementation of operational applications and processes to ensure reliable and accurate service delivery and decision-making. Facilitates stakeholder trainings and achieves buy-in. 4. Designs and performs audits of key functions to ensure data and process integrity, directs resolution of identified issues, and monitors/measures to ensure that improvements are maintained. Monitors changes and makes recommendations to stakeholders. Ensures success through piloting work/collaboration. Understands the inputs, pain points, and impacts of data. 5. Documents internal/external best practices. Creates documents such as infographics, PowerPoint slides, etc.) for easy understanding. Effectively utilizes formal and informal communication venues (e.g., Intranet, SharePoint, Leader Priority Planner and/or HR Bundle, Conference Calls, etc.). 6. Serves as a partner with Information Technology, Process Improvement, Project Management and Operations to ensure the technology and resources support the work design/redesign and data is captured appropriately for system data integrity and process monitoring and control. 7. Serves as a project manager for process and program development, assessment, and standardization which includes leading and coordinating needs analysis, gathering requirements for proposed relationships, leading the vetting process with appropriate stakeholders, and interfacing with external partners. May manage multiple simultaneous projects of varying complexity. 8. Prepares various project reports for management, clients, or others by collecting, analyzing, and summarizing information, opportunities and trends, including reporting of Key Performance indicators. Develops and maintains an information database system. Analyzes and collects data to determine the value of partnerships. Provides appropriate data analysis and trending. Makes recommendations based on data analysis and trends. 9. Provides guidance for process development, management and implementation across the organization, region, and/or facility. Determines own priorities and appropriate allocation of resources. collaboratively with physician & advanced practice provider (APP) leadership teams, HR, and other organizations as appropriate. Other internal customers include senior management, all levels of physician & APP leadership, front line physicians & APPs, care management, corporate communications, and more. MINIMUM QUALIFICATIONS Must possess strong knowledge of process development, standardization and mapping and information presentation as could be obtained through the completion of a bachelor's degree and at least 4 years of experience in performing and/or conducting business analysis. Must have strong knowledge of project management. Expert knowledge of learning and development, assessment practices and principles; adult learning and/or assessment theory and design. Must demonstrate a high level of analytical thinking to plan, review and coordinate designated processes and procedures to ensure that goals and/or objectives of these relationships are accomplished. Requires the ability to effectively communicate in both written and oral formats. Must possess the ability to effectively present findings, and recommendations to management. Must be results oriented, customer service focused, and able to organize and independently manage various projects or processes simultaneously. Must be able to manage multiple projects with overlapping timelines, deliverables, goals, objectives, and expectations. Requires the ability to determine the best process development, streamlining and implementation methodology to support the solution. Must have a working knowledge of common software programs including Visio to prepare and create process maps, documentation, correspondence, presentations, spreadsheets, and reports and effectively work with data management programs. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans ( Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy ( EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability