Support Technician

Description

As a member of this fast-paced leading edge database/applications company work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes but is not limited to: user support of business applications troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

As a Support Technician I you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will be responsible for providing routine technical support and maintenance for desktop laptop telecom and network systems including hardware application software operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing configuring and updating end-user desktop and laptop software with support as needed. You will also be responsible for prioritizing and escalating issues when appropriate using knowledge transfer forums to identify and resolve problems as well as contribute to all phases of desktop or telecom support including coordination monitoring tracking and resolution related to client installations upgrades software hardware operating systems and operating system configuration issues. Finally you will also perform telecom moves adds and changes (MAC work) for end users with limited support.

Responsibilities

As a member of the Workstation team provide first-level phone and in person support to internal employees and/or outsourcing customers. Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity. Gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures. Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37800 to $72000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC0

Required Experience:

IC