Business Development Center Representative

Company Description

Royal Automotive Group believes in customer care that says, "You're Family." This is evident in all aspects of the business, and the proof lies in the numerous national awards and superior customer reviews on consumer websites such as dealerrater.com and google reviews. Since March 1977, Royal has sold and serviced thousands of vehicles to happy customers who keep coming back to us because they know they were treated like family.

Job Description

Royal Automotive Groups Business Development Center or “BDC” liaises between the company’s service & sales departments and our customers to ensure complete customer satisfaction. Often the BDC is the first and last impression with a lot of customer interaction. We have various opportunities through two teams to cover tasks within the dealership for sales, service, and beyond. A successful Business Development Center team member loves talking to people with the friendliness, professionalism, and empathy that customers look for today. If you enjoy helping people working in a team environment and growing your knowledge base and income, the BDC is a great place to start with Royal.

RESPONSIBILITIES

• Assist customers with appointment scheduling for sales and service.
• Have a warm, friendly, and confident demeanor while maintaining exceptional customer service & professionalism.
• Strong computer skills while communicating comfortably via various platforms and mediums.
• Communicates effectively with database customers and prospects according to their preferred method of communication, whether by phone, email, or in person.
• Assists customers with scheduling appointments.
• Checks email frequently and responds to inquiries immediately.
• Execute inbound and outbound prospect calls – sales, service if appropriate to store, and answers internet leads and campaigns. Deliver messages intended for other departments promptly.
• Keep an organized workspace and awareness of the resources and tools provided.
• Responsible for maintaining contact with customer requests and working positively with the sales and service team members and Managers.
• Navigate through multiple computer programs effectively.
• Make CSI follow-up calls, if applicable, and contact all no-shows to reschedule missed appointments.
• Maintain BDC standards regarding dials, show rates, and word tracks.
• Maintain great attendance and attention to detail and follow-up.
• Participate in ongoing training via listening to call recordings, attending training, and participating in role-play opportunities to expand skill sets.
• Responsible for keeping an accurate count of appts and sold.
• Responsible for acting positively and professionally in a team environment.
• Perform all other duties as assigned by the manager.

QUALIFICATIONS

• Strong phone, computer, and internet skills
• Experience using Microsoft Office Suite
• Strong organizational and time management skills
• Neat, clean, and professional appearance
• Must be able to empathize with clients
• Must have strong communication, presentation, and writing skills
• Must have a dependable work-ethic
• Helpful attitude and friendly demeanor
• High school diploma or GED
• Past sales/call center experience is a plus.

*Bilingual (Spanish English) a plus !

Compensation

Hourly + Bonus

Benefits

• Competitive Pay
• 401(k) Profit Sharing
• Life Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Time

Royal Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application

Royal Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.