Special Loans Supervisor - Remote | WFH

Are you a seasoned mortgage servicing professional with a passion for leadership and problem-solving? Do you thrive in a fast-paced environment where your expertise can make a real impact? If so, we're looking for you to join our dynamic team as a Special Loans Supervisor!

You'll play a pivotal role in overseeing and managing our Special Loans team, ensuring exceptional service and meeting our quality expectations. This is your chance to lead, mentor, and drive improvements in a challenging and rewarding role.

Why You'll Love This Role:

Lead a Dynamic Team: Manage and lead a diverse team, including remote and offshore members.
Make a Real Impact: Oversee and enhance the servicing of various special loan types.
Drive Process Improvements: Seek and create loan servicing enhancements through automation and process improvements.
Develop Your Team: Mentor, coach, and train your direct reports to help them grow in their careers.
Collaborate Across Departments: Work closely with multiple departments and leadership levels.
Competitive Compensation: Earn $70,000 to $82,000 per year.
Comprehensive Benefits: Enjoy a full range of benefits.
What You'll Do:

Supervise Special Loans Operations: Oversee the day-to-day activities of the Special Loans department, including assumptions, partial releases, SCRA, ARM, recasts, and more.
Ensure System Maintenance: Oversee maintenance on various systems and applications for Special Loans.
Solve Complex Problems: Use sensible resolutions and practical applications to solve a variety of problems.
Manage Vendor Relationships: Liaise between third-party vendors and monitor quality control.
Drive Compliance: Ensure processes meet investor, GSE, and CFPB guidelines.
Conduct Audits and Reviews: Perform audit reviews of system-generated reports and special projects.
Develop Action Plans: Draft and remediate action plans, and drive the progression of the Special Loans team.
Monitor Performance: Review and complete monthly scorecards for staff, department metrics, and KPIs.
Provide Excellent Service: Support clients, customers, and internal departments in a timely manner.
Maintain Confidentiality: Protect operations by following privacy policies and keeping information confidential.
Manage Reports and Queues: Review and manage exception reports, control reports, and daily queues.
Train and Develop Staff: Coach and train employees to improve their skillsets.
Lead Team Meetings: Hold frequent team meetings and report progress to superiors.
What We're Looking For:

Management Experience: 3 years of management experience.
Mortgage Servicing Experience: 3 years of proven mortgage, banking, or finance servicing experience.
Special Loans Expertise: Proven expertise in managing Mortgage Servicing Special Loans.
Technical Skills: MSP platform environment experience (preferred), proficiency in MS Office Suite (especially Excel).
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving Skills: Ability to problem-solve and research issues in a detail-oriented manner.
Organizational Skills: Excellent listening and organizational skills.
Customer Service Focus: Client-centered focus and sub-servicing focus.
Adaptability: Ability to adapt to changing situations and make sound decisions.
Time Management: Ability to multi-task and manage time effectively.
Flexibility: Flexibility with scheduling.
Employment Type: Full-Time
Salary: $ 70,000.00 Per Year