Administrative Assistant

Job Description

Job Description

About Us

Hose Solutions is a world-leading supplier and source of information related to the transfer of fluids and other materials through high-performing flexible tubes and hoses. To this end, we aim to continue to build and lead a team with an innovative approach to problem-solving.

We specialize in high-performance hoses that are used by Mines, Military, Oil & Gas Industries, as well as Water Utilities. Our customers rely on our technical knowledge and expertise. The work at Hose Solutions is dynamic and entrepreneurial while always maintaining a high focus on our customers.

We require the assistance of an open-minded, energetic, and highly self-motivated team player who enjoys problem-solving.

If you have the characteristics required to contribute to the continued success of Hose Solutions, please consider joining our team!

*Competitive Salary Based on Experience*

Position Overview:

As an Administrative Assistant at Hose Solutions, you will be providing essential administrative support to various departments. Your primary responsibilities will include, but not be limited to: generating quotes and invoices, entering data into our Customer Relationship Management (CRM) system, handling phone inquiries, creating labels, helping with shipping, and performing various other administrative tasks in this fast-paced work environment. This role requires excellent organizational skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities:

Sales Support:

• Prepare accurate and timely quotes, invoices, and necessary documentation for customers based on established pricing guidelines.
• Collaborate with the sales team to gather necessary information for quotes.
• Manage group email inbox, assign and assist with customer questions and requests.
• Enter customer information, orders, and other relevant data into the CRM system.
• Keep customer records up-to-date and ensure data accuracy.
• Manage and track installations of equipment, send e-sign documents to customers, and maintain operator's manuals.
• Assist with sourcing and purchasing special-order parts for the sales team.

Phone Management:

• Answer and direct incoming phone calls in a professional and courteous manner.
• Take messages and relay important information to the appropriate team members.
• Assist customers with inquiries and direct them to the appropriate department.

Logistics:

• Generate labels for shipments, packages, and office use.
• Ensure the accurate labeling of products and materials for efficient inventory management.
• Book and manage shipments through UPS, FedEx, etc.

General Administrative Support:

• Assist with filing, scanning, document preparation, and record-keeping.
• Manage office supplies, order replacements as needed, and keep an organized inventory.
• Support colleagues and managers with administrative tasks as requested.
• Excellent note-taking skills and ability to create SOP’s.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Technology Competent, proficiency with Laptop/PC, print/scan, and ability to learn other applications.
• High school diploma or equivalent; an associate's degree or relevant certification is a plus.
• Proven experience in an administrative or office support role.
• Familiarity with CRM systems (experience with Zoho CRM is a plus).
• Strong written and verbal communication skills.
• Exceptional organizational and multitasking abilities.
• Detail-oriented and capable of maintaining accurate records.
• Professional and courteous phone etiquette.
• Spanish-speaking a plus
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a positive attitude.

Company Description

Hose Solutions is a world leading supplier and source for information related to the transfer of fluids and other materials through high-performing flexible tubes and hoses. To this end, we continue to build and lead a team approach to problem-solving.

We are a specialized business that works closely with industries including Mining, Military, Oil & Gas and Water Utilities. Our customers rely on our technical expertise and our progressive approach when it comes to supplying them our innovative products.

The work at Hose Solutions is dynamic and entrepreneurial while always maintaining a heavy focus on our customers.

We require the assistance of an open-minded, energetic and highly self-motivated team-player that enjoys challenges.

If you have the characteristics required to contribute to the continued success of Hose Solutions, please consider joining our team.

Company Description

Hose Solutions is a world leading supplier and source for information related to the transfer of fluids and other materials through high-performing flexible tubes and hoses. To this end, we continue to build and lead a team approach to problem-solving.\r\n\r\nWe are a specialized business that works closely with industries including Mining, Military, Oil & Gas and Water Utilities. Our customers rely on our technical expertise and our progressive approach when it comes to supplying them our innovative products.\r\n\r\nThe work at Hose Solutions is dynamic and entrepreneurial while always maintaining a heavy focus on our customers.\r\n\r\nWe require the assistance of an open-minded, energetic and highly self-motivated team-player that enjoys challenges.\r\n\r\nIf you have the characteristics required to contribute to the continued success of Hose Solutions, please consider joining our team.