IT Help Desk Support - Level I (MSP)
Summary
Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- Having worked with a Managed Services Provider (MSP) in the past is a BONUS!
- Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
- PSA (or Ticketing) software experience (i.e. Autotask)
- History of network and firewall administration (Sonicwall & Meraki).
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
Recommended Jobs
SALES MANAGER
Job Description Job Description Sales Manager – SAG Auto Sales 13474 N Autoshow Ave, Surprise, AZ 85388 Sands Auto Group is one of the region’s top dealership groups, proudly serving communit…
SubSource Substitute Position - Operational Support
If you are looking for a career with purpose, supported by a team of truly compassionate people, look no further! ESI partners with school districts throughout Arizona and likely one near you. Su…
Tax Manager- PHX
Tax Manager HIGHLIGHTS Location: Phoenix, AZ ( Onsite/Hybrid) Position Type:  Direct Hire Hourly / Salary:  BOE Residency Status:  US Citizen or Green Card Holder ONLY The Role…
Bilingual LPN Care Coach - Bonus Eligible
This is a remote role. CircleLink Health is looking for passionate, tech savvy nurses to work remotely and serve patients enrolled in Medicare’s Chronic Care Management Program. In this part time r…
Client Services Associate
Client Services Associate - IV Nutrition Scottsdale Do you thrive on providing exceptional customer service and have a passion for health and wellness? IV Nutrition Scottsdale is searching for a…
Experienced Loan Officer - Consumer Direct
Join the winning team, with the brand recognition of a Fortune 300 company that has been in business over 100 Years! Mutual of Omaha Mortgage is a full service lending division offering a complete …
Project Engineer
Job Description Job Description We are partnering with a growing construction organization seeking a Project Engineer to support the delivery of multifamily projects utilizing modular constructio…
Project Manager
Harder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland …
AI Data Engineer - Manager
AI Data Engineer - Manager Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities …
Auto Mechanic
Job Description Job Description Anyplace Auto Repair We are a family-owned and operated business. We believe that happy customers start first with happy employees. If you are the kind of pe…