Operations Manager
Sign-on bonus eligible position! Job Summary:
Plan, manage, organize and coordinate Laboratory services. Subject matter expert and the technical resource for the region in designated specialized area. Responsible for the design and oversight of highly reliable laboratory operations including accountabilities for quality of care, member experience, affordability, standard work and employee experience and competence. Accountable for role modeling principles defined in KP Mission and Standards and creating a culture of compliance, ethics and integrity. Essential Responsibilities:
- Exceptional Care and Service. Lead and manage technical, clinical, and operational aspects of the laboratory and pathology services. Monitor test results, equipment, and laboratory information systems. Perform, assist and support functions within laboratory as needed. Promote an organizational culture of safety and ensure appropriate patient safety. Design/evaluate processes to ensure high reliable standard laboratory services across continuum of care. Build strong performance-based, collaborative relationships with local and regional leadership fostered by frequent communication and interaction to identify and resolve problems/issues and improve delivery of laboratory services. Maintain a productive partnership with pathologists and laboratory staff. Represent the laboratory in Medical Operations Building and Regional facilities functions and committees. Participate in on call responsibility to include, not limited to, Lab Manager and/or Manager of the Day programs. Develop, implement, and monitor laboratory policies and procedures. Oversee regulatory and accreditation requirements to ensure departmental technical, quality, and administrative activities are compliant with all regulatory requirements including, but not limited to CAP, COLA, OSHA and CMS. Establish, implement, and maintain service standards to meet member and internal client expectations. Implements and monitors new service offerings to meet changing business needs.
- Employee Experience. Manages departmental human resources. Ensures on-going staff development. Develops and presents in-service programs to medical center and regional staff. Designs and implements the laboratory safety program, including hazardous waste management, chemical hygiene plan, and injury prevention program. Hire,develop and retain competent and professional staff. Evaluate performance, recognize achievements and, when necessary, initiate corrective action in accordance with Kaiser policy and state and federal law. Provide and oversee training and competency as well as teaching, promoting and modeling effective communication for staff. Ensure employee experience activities incorporate all applicable KP policies, regulations and accreditation standards. Ensures technical and support staff provide the highest quality of care and comply with CLIA, CAP, COLA, Joint Commission, AABB, NCQA, federal, state, and local requirements. Accountable to deliver an environment and culture of employee safety.
- Grow Sustainably. Administer staffing, materials and capital equipment budget for the assigned laboratories. Perform financial planning; review budget preparation and justification of labor and non-labor expenditures. Maintain an ongoing process to identify and evaluate cost restructuring activities that achieve gainful results for the laboratory and organization. Ensures compliance with clinical practice standards, staffing, payroll, budgets, fiscal management, and quality improvement activities. Participates in the development of and implements and monitors strategic plans/initiatives that are aligned with organizational strategy and operating plans, improves Member and Employee Experience, and reduces the overall cost of medical care. Creates staff alignment on regional and national strategies, goals, and priorities. Leads overall operations of laboratory services and all employees engaged in providing those services. Collaborates with inter/intra-regional clinical lab facilities to ensure an integrated laboratory delivery system. Leads and manages complex and diverse projects that have region-wide impact. Provides technical and business analysis using quantitative, scientific and economic methods.Participates in feasibility assessment and business case justification(s).
- Upholds and models Kaiser Permanentes Policies and Procedures and Principles of Responsibilities. Responsible for and monitors labs performance on key indicators to include affordability, quality and service. Completes 24 CEUs (12 technical and 12 leadership) per year. Maintains current information and knowledge of all applicable KP policies, local, and state and federal laws and regulations. Performs other related duties as directed and assigned.
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