Information Management Support Technician (IMO) (PCMT-1)

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

Information Management Support Technician (IMO)

Transform technology into opportunity as a Information Management Support Technician (IMO) Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Management Support Technician (IMO) Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to support NETCOM Information Management Officer (IMO) activities and requirements which include monitoring user compliance IAW AR 25-1 and AR 25-2 requirements in coordination with NETCOM Headquarters staff IMO.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT:

● Provide Tier I and Tier II support of government furnished equipment (GFE) (laptops, printers, monitors, zero clients, etc.).

● Process software installation and associated license issue requests, and other IT installations for the GEFS3 Platform; coordinating and working with the Network Enterprise Center (NEC) or Global Enterprise Fabric (GEF), as required. ● Perform software and hardware upgrades of GFE.

● Manages the functionality and efficiency of a group of computers running on one or more operating systems.

● Maintain inventory documentation for all GEF related hardware. This includes creating shipping and tracking documentation and communicating with over seas sites and POC’s.

● Track all GEF related IT requirements from receipt to issuance in coordination with the NETCOM G-4 Property Book Office and G-3 primary hand receipt holders with an estimated cost of 73+ million dollars.

● Support NETCOM G-3 with monthly and annual physical inventories of assets; issuance, transfer, and turn-in of equipment, and associated paperwork.

● Interface with Microsoft Azure and Microsoft Intune to provide a seamless experience for GEF AUDs Users

● Ability and understanding of required tasks to support imaging and re-imaging of GFE assets worldwide. Working knowledge and familiarity with items listed below.

• Remote Desktop Protocol (RDP)
• Privileged Access Workstations (PAWs)
• Security Content Automation Protocol (SCAP) scans
• Security Technical Implantation Guides (STIGS)
• Assured Compliance Assessment Solution (ACAS)
• McAfee ePolicy Orchestrator (ePO)
• Information Technology Service Management (ITSM)
• ServiceNow Incident Management
• Plan of Action Milestones (POAM)
• IP Subnet Management
• Active Directory OU Computer Management
• Active Directory Connection Rule and IPSec Configuration
• IMO Share Drive Management
• Basic Network Troubleshooting (Ping, NSLookup, GPEdit Force)
• PAW to Domain Configuration
• VM Master PAW Configuration
• Update PAW Laptop Drivers
• Install McAfee Certificates and Frame Package
• Install Monthly Windows Update Patches
• Install and Update Software Center

● Maintains current knowledge of relevant technologies as assigned. Participates in special projects as required

WHAT YOU’LL NEED TO SUCCEED:
● Required Experience: Technical Training, Certification(s) or Degree, 1+ years of experience

● Certifications: 8570 certification: IAT Level II Certification, e.g., Security+ CE AND Computing environment certification in either Windows 10 or ITILv4 within 6 months of hire

● Required Technical Skills: Tier I and Tier II support of government furnished equipment
● Security Clearance Level: SECRET
● Required Skills and Abilities: Communication, problem solving, trouble shooting
● Location: On Customer Site Fort Huachuca

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#GDITArmy #GDITArizona

Work Requirements

Years of Experience

2 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ CE - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required