Customer Care Specialist
Job Description
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone and email in a timely and professional manner
- Handle and resolve customer complaints with patience and efficiency
- Meet or exceed performance metrics including customer satisfaction and response time
Qualifications:
- Proven customer service experience (3+ years preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in computer systems, CRM platforms, and Microsoft Office
- Ability to multitask and remain calm under pressure
- Positive attitude, team-oriented mindset, and a willingness to learn
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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