Vice President, Operations (AGM)

Job Description

Job Description

Position: Vice President, Operations (AGM)

Location: Glendale, AZ

Reports to: General Manager

Classification: Full Time - Salary - Exempt

Who We Are Insignia Event Services is a leading event solutions provider, affiliated with the Arizona Cardinals, proudly producing all events at State Farm Stadium, including Arizona Cardinals home games. Complementing the events at State Farm Stadium, Insignia Event Services exclusively manages Sportsman's Park and Heritage at Sportsman's Park, offering flexible venues for everything from pre-game activities and tailgating to concerts, festivals, corporate events, and graduations. Our services range from full-service event production, staging, and equipment rental to live presentation and transportation logistics, making us a trusted partner for exceptional events in Arizona.

The Insignia Way: The values of Insignia are the shared convictions and guiding principles at the heart of our team spirit. They steer us toward a common goal and inspire our drive. These values are the compass for how we operate, shape our team culture, and mold our identity.

• It's About Us: We believe that every individual plays a crucial role in our success, and we put our team first. It's not about me, it's about Us.
• Do What's Right: We act according to the highest standards of integrity. We Do What's Right by ourselves and others.
• Grow With Positivity: We embrace a culture of continuous improvement, recognizing that each day is an opportunity to grow. We Grow with Positivity.
• Value Every Voice: We create an environment rooted in respect, where every individual is treated with dignity, empathy, consideration, and compassion. We Value Every Voice and ensure everyone knows they belong.
• Drive to Perform: We relentlessly pursue greatness, setting the bar for quality, results, and innovation. We Drive To Perform.

Job Summary:

The Vice President, Operations will play a key leadership role in shaping the strategic direction and operational execution of Insignia Event Services. This position will help drive the vision, planning, and implementation of programming across Sportsman's Park, the Great Lawn, and other owned or managed venues. The Vice President will oversee day-to-day operational activities, quality assurance and collaborate closely with the General Manager to ensure seamless management and growth of the organization.

Primary Job Duties:

• Help build and execute programming and event procurement plans for Sportsman's Park and ancillary spaces, including aggressive marketing and relationship-building locally, regionally, and nationally
• Ensure consistency in processes and procedures across all assigned departments, including sales, operations, production, and client services with rigorous attention to safety and efficiency of operations
• Hire, train, supervise, and evaluate management, administrative, and supervisory staff across Parking, Facilities & Operations, and Events areas
• Assist in the development and maintenance of employee job descriptions, responsibilities, and performance standards, including timely and effective evaluations
• Prepare and maintain required reports/records for State Farm Stadium stakeholders, government agencies, and management team
• Provide oversight of day-to-day operations and quality assurance, ensuring the coordination of plans, programs, and events, and conduct post-event operational and financial review and analysis
• Ensure that all event production/operations are conducted in accordance with applicable local, state, and federal regulations
• Assist in Identify and additional revenue streams (i.e., securing parking and/or a/v operations service contracts at other venues, renting portable sanitation vessels, etc.)
• Collaborate with concession partners to design strategies and implementation of food and beverage programs including general concessions, for both public and private events
• Ensure timely and effective guest service by responding to phone calls, emails, and website inquiries. Address and resolve issues within a 24-hour timeframe
• Responsible for the operational aspects of ensuring the property around State Farm Stadium, and other venues, is appropriately configured based on the client's needs, including but not limited to parking needs, perimeter needs, directional signage, etc.
• Communicate financial insights to direct reports, including budgets, forecasts, labor costs, and product expenses
• Maintain positive client relationships and act as the primary liaison in the General Manager's absence
• Evaluate, improve and implement policies, process and procedures all in an effort to enhance efficiency, safety and overall experience
• Lead post-event recaps that yield insights and promote data-driven decision-making and recommendations
• Lead and oversee an Events production group responsible for day-to-day business operations
• Document, implement, and train key processes, policies, and procedures that deliver high quality and consistent events
• Manage budgets effectively, ensuring achievement of cost targets
• Evaluate, negotiate, and manage contracts with key vendors and suppliers - implement deal structures that best serve business needs
• Other duties as assigned/required

Qualifications/Requirements:

• Bachelor's Degree in a related field or equivalent relevant experience in operations, entertainment, communications, and/or business administration
• 5+ years of related work experience in sports, entertainment, large-scale events, or strategic financial planning
• Proven executive management and leadership experience
• Experience building and maintaining great vendor relationships
• Established track record of developing and managing budgets
• Experience in billing settlements and contracts preferred
• Experience and knowledge in overseeing and maintaining a facility
• Computer savvy and proficient in Microsoft Office (Word, Excel, and Outlook), Asana, and Salesforce a plus
• Ability to effectively work in a fast-paced environment with multiple competing priorities that require strong project management, decision-making capabilities, and flexibility
• Experience supporting a healthy culture within an organization to include collaboration across teams and departments
• Can communicate effectively with all individuals across the organization
• Available to work on event days including nights, weekends, and holidays
• Must be able to stand and exert well-paced mobility for periods of up to eight (8) hours in length
• Ability to lift up to 20-30 pounds
• Ability to work in temperature fluctuations and around excessive noise
• Experience with management, leadership, and conflict resolution

All offers of employment at Insignia Event Services are contingent upon clear results of a thorough background check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.