Front Desk Agent - Hotel Adeline

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Welcome to Hotel Adeline, a distinctive property in the Pyramid Global Hospitality portfolio. Located in the heart of Scottsdale, Arizona, our hotel features 213 stylish guest rooms and 8,000 sq ft of versatile meeting space, offering a perfect blend of modern sophistication and comfort.

At Hotel Adeline, we pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by the vibrant energy of Scottsdale. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Hotel Adeline. Take the first step towards a rewarding career by applying today.

Basic Function

The Front Desk Agent is responsible for delivering an exceptional guest experience from arrival to departure by handling all front desk interactions with efficiency, professionalism, and warmth. This role ensures a smooth and welcoming experience for all guests while supporting daily hotel operations.

Essential Functions

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently and accurately, ensuring guest satisfaction.
• Manage reservations, process payments, and maintain accurate guest accounts.
• Answer guest inquiries, provide hotel information, and address complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to support smooth operations.
• Maintain a clean, organized, and professional front desk and lobby area.
• Provide accurate information about rooms, rates, amenities, and local recommendations.
• Promote teamwork, uphold service standards, and contribute to a safe and friendly work environment.
• Protect guest privacy by maintaining strict confidentiality of all personal and financial information.
• Perform other duties as assigned

• Friendly, professional demeanor with excellent communication and interpersonal skills.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Positive, customer service–focused attitude with a passion for hospitality.
• Problem-solving skills with the ability to remain calm under pressure.
• Previous front desk, hospitality, or customer service experience preferred but not required.
• Proficiency in computer systems; knowledge of hotel property management systems and Microsoft Office is a plus.
• Flexible and reliable, with the ability to work evenings, weekends, and holidays as needed.
• High school diploma or equivalent preferred