Training, Strategy, and Compliance Manager, Commercial Claims

WCF is an A-rated insurance carrier growing in the western U.S. We are looking to add a claim professional wanting to join a company with a great culture, competitive pay and great benefits. We work hard to attract and retain the best people to provide leading edge service to our customers. To this end, we have developed a competitive benefit program, work/life program and personal/professional development. Our growth will provide great advancement opportunities. WCF believes the most effective representative results from a great work environment with a healthy life outside of work.

Position

The claims department has an immediate opening for someone who can demonstrate the WCF values to join their team as a Training, Strategy, and Compliance Manager, Commercial Claims .

This is a full-time, exempt position and can be fully remote. This posting is open to internal and external candidates.

Responsibilities

• Strongly influence the overall caliber of claims service by owning primary responsibility for all department training and quality assurance programs.
• Manage the development, maintenance, and delivery of customized curricula to train new employees, deliver new skills and knowledge to incumbent staff, and provide continuing education.
• Identify the reporting implications of changes to product offerings, company strategy, vendor partnerships, state regulations, bureau requirements, published reporting standards, etc.
• Research, analyze, and recommend improvements to the department's business processes to refine overall organization performance.
• Monitor and analyze commercial claim laws and regulations that may affect claims handling policies and practices.
• Lead regular efforts aimed at process improvement, system and vendor optimization, and effective measurement of business performance
• Keep current with ever-changing statutes, business practices, technology, claims standards, and training tools.
• Coordinate with leadership, employees, customers, agencies, and all internal departments to help ensure an effective and efficient claims process.

Qualifications

The most qualified candidate will have:

• At least seven years' experience in commercial claims
• Outstanding communication, presentation, and training skills across departments and disciplines.
• Strong background and experience in process improvement and data analysis.
• Outstanding research skills and ability to study technical manuals to understand, communicate, and help implement technical specifications.
• Familiarity with core systems, including data management.
• Ability to work at both strategic and technical levels.
• Ability to read and interpret contracts, policies, and other documents.
• Bachelor's degree or appropriate combination of insurance industry claims designation(s); graduate degree preferred.

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program and time off to volunteer. All employees earn 4 weeks of vacation their first year. Expected salary for this position is $100,000 - $140,000 depending on location , experience , and education .

Internal candidates should have acceptable job performance, 6 months in their current position, and must notify their current supervisor that they have applied for the position.

OUR PEOPLE

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.