Network Administrator

Come join a local Phoenix MSP as a Network Administrator! You will be responsible for ensuring uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects.

Network Administrator (Greater Phoenix, AZ)

The Network Administrator role is responsible to ensure uptime with internal and client networks, resolve client-facing tickets within contracted SLAs and execute on deliverables for client-facing projects. This role will work on any other initiatives and ongoing projects as assigned, in addition to any other duties the Company may assign. The Network Administrator reports to the Director of Network Services.

Duties/Responsibilities:

• Installation and configuration of network equipment for the company and their clients
• Update diagrams and documentation
• Project work for the company and their clients
• Escalation resource for Support Teams
• Manages internal and client-facing IP space.
• Patches client network infrastructure
• Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams
• Defines, documents, and enforces system standards for internal and client-facing network systems
• Provide onsite support when needed
• Proactively monitor and respond to internal and client networks for issues
• Communicate with client stakeholders for project and performance related engagements
• Respond to network outages within SLA’s
• Participate in a rotating on-call schedule

• Based in the Phoenix, AZ Metropolitan area
• Available to work out of the Phoenix office 2-3 days a week at a minimum
• Availability to travel to out of state clients when needed
• CompTIA Network
• Hands on experience with Cisco Meraki and Sonicwall products
• Knowledge of Windows Server administration
• Knowledge of public cloud networking with an emphasis on Azure
• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
• Diagnosis skills of complex technical issues.
• Ability to multi-task and adapt to changes quickly, but also maintain a schedule and up to date calendar.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.

• 2-4 years of experience managing and troubleshooting networks.
• Other Professional IT Certifications are preferred: A , Sec , Cisco CCST or equivalent

Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.