Sr. Commercial Collector, 61-90 days

Job Description

Job Description

OUR COMPANY

Concord is a leading provider of credit administration and loan servicing solutions in capital markets, delivering innovative financial technologies that support a wide range of specialty finance clients. We are on a mission to transform the way servicing platforms operate through cutting-edge tools, robust support, and a client-first mindset.

JOB SUMMARY

The position coordinates advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 61 past due contracts, preventing them rolling 91 days past due. This position is accountable to the VP Portfolio Management Overall duties ensure Orion’s service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company’s reputation and regulatory standing, this position upholds ethical practices throughout the department. Works closely with the V.P. Portfolio Management, 1-60 collections team, Senior commercial Collectors and Paralegal team members.

KEY RESPONSIBILITIES

A. Responsible for collection of delinquent accounts, impaired or pre-non-accrual accounts.

· Works electronic work lists in LeaseWorks and occasionally CMARS on Non-accrual prevention and Charged-off accounts as assigned. Ensures all accounts are worked timely based on action and follow-up dates.

· Maintains established call volume minimums and Nonaccrual Roll Rates as established by management.

· Uses effective collection, negotiation techniques and good judgment focusing efforts on delinquent and pre-charge-off and pre-litigation cash settlement activity to mitigate losses.

· Utilizes company tools, learned techniques, overall collection team, partners and experience to minimize dollars progressing to Non-Accrual. Maintains focus on mitigating losses and increasing company/client profitability.

· Utilizes outside third-party vendors as appropriate.

· Assists front-end collections with identifying potential dead-end or skip files and makes suggestions for alternative skip tracing and other strategies to cure the accounts.

· Reviews files and makes recommendations regarding files for possible repossession or extension requests.

· experience and insights related to collections and assists as a resource person in support and guidance to overall front-end collections, in support of management.

B. Responsible for establishing FMV’s and any other information that will assist and determine a going forward action on files.

C. Documents detailed status of collection efforts, account strategies and expenses in LeaseWorks and CMARS systems. Maintains organized paper and electronic correspondence files allowing quick and easy access to information for management and co-workers.

D. Responsible for the collection and management of company Watchlist accounts.

E. Keeps management informed of the latest, notable developments relating to assigned daily work, files and activities.

F. Communications:

· Communicates with Collections/ Sr. Commercial Collectors / Investor’s / Credit Analyst / Clients on pre-nonaccrual settlement offers, attorney referrals, legal requests, repossession requests, in place equipment sales, extensions and assumptions.

· Communicates with clients regularly and makes recommendations for accelerating collection activity to reduce or prevent Non-accrual accounts.

G. Assists department manager with training of new collectors.

H. Manages non-accrual account transfer into CMARS Commercial Collection system via LeaseWorks data-bridge.

I. Ensures compliance with all internal policies and procedures.

J. Other duties as assigned.

Requirements

REQUIRED QUALIFICATIONS

• High school diploma, GED or equivalent
• Excellent verbal and written communication skills
• Minimum 3 years comparable collection experience
• Basic understanding of commercial loan and equipment leases
• Skip tracing experience

PREFERRED QUALIFICATIONS

• Clear understanding and knowledge of Bankruptcy, repossession, and Litigation processes
• Commercial Equipment Finance Collection experience
• Ability to read and understanding Credit Bureau Report data

Benefits

In addition to a salary that is competitive for both the industry and the region, Concord offers the following benefits and perquisites:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Wellness Resources
• WFH Benefit
• And More