Housekeeping

Job Description

Job Description

About the Role:

The Housekeeping position plays a vital role in maintaining the cleanliness, orderliness, and overall presentation of guest rooms and public areas within our accommodation facilities. The primary goal is to ensure a welcoming and hygienic environment that meets the high standards expected by our guests, thereby enhancing their overall experience. This role involves thorough cleaning, organizing, and replenishing supplies to create a comfortable and safe atmosphere. The Housekeeping team member will collaborate closely with other departments to address guest requests promptly and efficiently. Ultimately, this position contributes significantly to guest satisfaction and the positive reputation of our hospitality services.

Minimum Qualifications:

• Previous experience in housekeeping or a similar cleaning role within the hospitality industry is preferred but not mandatory.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies, and adherence to safety protocols.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Effective communication skills to interact professionally with guests and team members.

Preferred Qualifications:

• Experience working in a hotel, resort, or similar accommodation setting.
• Familiarity with environmentally friendly cleaning practices and products.
• Ability to work flexible hours, including weekends and holidays, to meet operational needs.
• Certification in hospitality or housekeeping management is an advantage.
• Multilingual abilities to assist a diverse guest population.

Responsibilities:

• Perform comprehensive cleaning of guest rooms, including dusting, vacuuming, mopping floors, changing linens, and sanitizing bathrooms.
• Maintain cleanliness and order in public areas such as lobbies, hallways, and restrooms to ensure a pleasant environment for guests and staff.
• Replenish room supplies such as toiletries, towels, and minibar items according to established standards.
• Report any maintenance issues, safety hazards, or lost and found items to the appropriate department promptly.
• Respond courteously and efficiently to guest requests and inquiries related to housekeeping services.

Skills:

The required skills such as attention to detail and physical stamina are essential for performing thorough cleaning and maintaining guest room standards daily. Communication skills enable effective interaction with guests and colleagues, ensuring requests and issues are addressed promptly. Knowledge of cleaning chemicals and safety protocols ensures tasks are completed efficiently and safely. Preferred skills like familiarity with eco-friendly products support sustainable practices within the workplace. Additionally, flexibility and multilingual abilities enhance the capacity to meet diverse guest needs and adapt to varying work schedules.