Appointment Coordinator

Advanced Orthopedic & Sports Medicine
Casa Grande, AZ

Job Description

Job Description

Advance Orthopaedics and Sports Medicine is seeking a reliable, organized, and customer-focused Appointment Coordinator to join our orthopedic team. The Appointment Coordinator plays a vital role in ensuring smooth scheduling operations and providing a positive patient experience from the first point of contact. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced clinical setting.

Key Responsibilities:

  • Serve as the first point of contact for patients by phone, email, and in person.

  • Schedule new and follow-up appointments for orthopedic providers, including surgeries, imaging, procedures, and referrals.

  • Verify insurance information and obtain necessary authorizations or referrals prior to appointments.

  • Coordinate with physicians, medical assistants, and billing staff to optimize clinic schedules and patient flow.

  • Confirm upcoming appointments with patients and reschedule as needed.

  • Maintain accurate and up-to-date information in the electronic medical records (EMR) system.

  • Provide patients with necessary instructions regarding appointment preparation, required documents, and arrival times.

  • Address patient inquiries with professionalism and empathy, escalating issues when necessary.

  • Collaborate with team members to ensure efficient daily operations and excellent customer service.

Company Description

Fast-paced orthopedic clinic with a mix of clinical and administrative responsibilities.

Collaborative team environment focused on high-quality patient care.

Company Description

Fast-paced orthopedic clinic with a mix of clinical and administrative responsibilities.\r\n\r\nCollaborative team environment focused on high-quality patient care.

Posted 2025-09-26

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