Control Manager - Vice President

Job Description

Join JPMorgan Chase and help shape the future of risk and control management. As a Vice President, Control Manager, you’ll have the opportunity to grow your career while making a significant impact on our business. You’ll join a team that values innovation, collaboration, and continuous improvement. Your expertise will help us deliver best-in-class risk management and support our commitment to operational excellence.

As a Vice President, Control Manager in the Consumer and Community Banking team, you will play a pivotal role in building and enhancing our control framework. You will lead efforts to proactively identify and mitigate risks, ensuring our operations remain resilient and compliant. You’ll work closely with diverse teams, foster a culture of innovation, and help drive strategic initiatives that support the firm’s mission and values.

You will collaborate with stakeholders across Legal, Compliance, Audit, and Risk to deliver integrated solutions and support the continuous improvement of our control environment. This role offers the opportunity to influence key business decisions and contribute to the success of our Consumer and Community Banking organization.

Job Responsibilities

• Spearhead the design and execution of forward-thinking control strategies to proactively identify and neutralize compliance and operational risks.
• Harness advanced data analytics, automation, and technology to decode business needs, anticipate trends, and deliver solutions that elevate the control environment.
• Lead anti-fraud and cybersecurity initiatives to ensure operations are fortified and agile against emerging threats.
• Inspire and guide a diverse team, cultivating a culture of innovation, operational excellence, and alignment with the organizational vision.
• Forge strong partnerships with internal stakeholders, driving open communication and collaboration to uphold integrity and achieve strategic milestones.

Required Qualifications, Capabilities, and Skills

• 7 years of experience in financial services, with a focus on controls, audit, quality assurance, or operational risk management.
• Demonstrated expertise in risk management and controls, including independent decision-making, escalation procedures, and control frameworks.
• Advanced analytical thinking skills, with the ability to synthesize data, uncover root causes, and advise stakeholders.
• Proven experience in designing and executing change management strategies for complex initiatives.
• Strong data literacy, including the ability to analyze complex data and implement robust controls.
• High-quality decision-making skills in complex, ambiguous scenarios.
• Ability to influence and persuade stakeholders using data-driven arguments.
• Experience managing complex stakeholder relationships and tailoring communication to diverse audiences.
• Excellent presentation skills, with the ability to deliver compelling messages to senior management.
• Systems thinking capability, with experience analyzing interdependencies and designing holistic solutions.
• Deep knowledge of policies, procedures, and regulatory requirements across businesses and products.

Preferred Qualifications, Capabilities, and Skills

• Awareness of automation and machine learning opportunities and the ability to translate technical capabilities into business value.
• Experience leading structured knowledge transfer and establishing knowledge management practices.
• Prior experience in anti-fraud and cybersecurity initiatives.
• Advanced degree or relevant certifications in risk management, compliance, or related fields.
• Experience working in a large, matrixed organization.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.