Customer Service Agent - Onsite
Job Description
Job Description
Looking for experienced Customer Service Agents who are interested in joining a growing Customer Service organization. In this role, you’ll support mortgage escrow operations by making outbound calls to insurance carriers to process payments on behalf of banks.
Pay: $18/hour
Schedule: Monday–Friday, 7am–4pm and 6am–3pm (must be flexible for both)
Training: 4 days, 7am–4pm (classroom → shadowing → reverse shadowing → independent)
Dress Code: Business casual
Job Details:
- Update payment status using a CRM‐based software interface
- Escalate issues to team leads promptly
- Make payments via carrier web portals
- Process payments through automated phone systems
- Speak with carrier customer service reps to complete transactions
- Track daily workload and progress
- Ramp from ~30 outbound calls/day to ~70 as proficiency grow
Requirements:
- High School Diploma
- 1–2 years of customer service experience (call center preferred)
- Clear, confident phone presence with a calm, pleasant demeanor
- Strong spoken English and communication skills
- Growth mindset and problem‐solving approach
- Self‐starter with strong ethics and reliability
- Team‐oriented, adaptable, and committed to personal/professional development
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