Customer Service Representative
The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
Wage : $17.00 hourly
Apply today and shift your career into drive for tomorrow!
Qualifications:
- 1+ years sales experience. Strong oral and written communication skills.
- Must have the ability to build relationships with customers.
- This position requires strong multitasking.
- The ability to upsell and overcome customer objections.
- Display a high level of ownership, accountability, and initiative.
Responsibilities:
- Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
- Welcome each customer with a smile.
- Proudly represent Hertz with your professional appearance, language and behavior.
- Focus on providing a clean and safe vehicle, to every customer, every time.
- Take ownership of each customer’s service experience by immediately owning and resolving issues.
- Be proud of our brand and the role you play in our success.
- Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
- Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
- Build brand loyalty.
- Utilize company approved sales and service techniques when determining customer wants and needs.
- Offer optional products to meet customer wants and needs.
- Prepare all rental and return documents accurately and completely.
- Qualify each customer using our company rental requirement guidelines.
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
- Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensure that the return date and time on the rental agreement is accurate.
- Review all charges at the time of vehicle return.
- Prepare the Rental Agreement Folder with all required information.
- Answer the phones to assist customers in a friendly, helpful and prompt manner.
- Assist customers by effectively resolving all customer service issues.
- Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
- Passion for customer service and attention to detail - Goes the extra mile
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
- Proficiency in English
- Good communication skills both written and oral. Communicate in English clearly and proficiently.
- Candidates fluent in other languages are encouraged to apply
- Work in a fast-paced environment with a variety of tasks.
- Excellent organizational and time management skills
- Demonstrate professionalism and interpersonal skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Additional Requirements:
- Work flexible shifts including weekends and holidays; and work overtime as required
- Work outdoors during all weather conditions
- Stand for long periods of time
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential , Power your Passion!! Below are a few perks and discounts:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Recommended Jobs
Marketing Director
Marketing Director March 2026 This is a full-time, onsite position. Bad Dragon is looking for a Marketing Director to lead our marketing strategy, manage a creative team, and build the an…
Life Enrichment Assistant
Position: Life Enrichment Assistant Reports to: Life Enrichment Director FLSA Classification: Non-Exempt Summary The Life Enrichment Assistant pl…
Pest Control Technician
¡Vea por qué la revista Food Processing Magazine honró a Ecolab Pest Elimination como la mejor Empresa de gestión de plagas! Ecolab está buscando Técnicos de Control de Plagas para unirse al equip…
In-Home Caregiver in Sun Lakes
Join Our Cypress Family! Are you passionate about supporting seniors and making a meaningful difference in their lives? If you’re seeking a position where your dedication and compassion are truly va…
Registered Nurse
I'm hiring for an RN ER in Arizona! The RN will assess, plan, implement, and evaluate patient care in line with nursing standards and company policies; provide high-quality care and supervise others…
Automotive Sales Consultant
Job Description Job Description Internet Sales Consultant High-Volume Store | Career Growth | Six-Figure Potential Company Overview Sands Auto Group , a cornerstone of the Arizona automotiv…
Line Cook
Job Description Job Description Job Summary: Our kitchen team is the heartbeat of our amazing shop. Come join us as we grow! A SoSoBa Line Cook is responsible for providing a driving role …
CNC Processor
CNC Processor Phoenix, AZ District | $55,000 – $75,000 per year | Direct Hire What is different about this job you ask? This isn't just data entry, you hold the keys to maximizing multi-million dol…
Tools Developer, Data Scientist
Sustainable Talent is partnering with Nvidia a global leader who's been transforming computer graphics, PC gaming, and accelerated computing for over 25 years. We are looking for a Tools Developer…
Pasta Cook
Job Description Job Description Benefits: Employee discounts Opportunity for advancement Training & development Job Title: Pasta Cook Department: Back of House (BOH) Reports To…