Client Service Account Manager - Vice President

Job Description

Embrace a pivotal role as a Client Service Professional within our Commercial & Investment Bank, where you'll contribute to innovation and transformation. Focus on modernizing the client experience by analyzing data, executing strategic initiatives, and fostering a culture of trust and inclusivity. With opportunities for career growth and community engagement, join our global organization to shape the future of commercial banking and make a lasting impact!

As a Client Relationship Account Manager within JPMorganChase, you will be a key member of our Client Service team, dedicated to resolving client requests and enhancing our service operations. Your role will be crucial in supporting our operational policies and precedents, using your deep understanding of our complex treasury and cash management products and services. You will leverage your expertise to identify trends, generate innovative solutions, and ensure the quality-of-service delivery within your area of responsibility. Your ability to collaborate with internal stakeholders and drive continuous improvement will be essential in this role. With your proficiency in project management, change management, and data & tech literacy, you will contribute to delivering exceptional client service while also supporting the firm's strategic objectives.

Job responsibilities

• Resolve client inquiries and issues, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform.
• Support the development and implementation of strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service.
• Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents.
• Establish and maintain productive relationships with internal stakeholders, using your skills in influence and communication to drive mutually beneficial outcomes.
• Participate in the end-to-end change management process, including strategic communications and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes.

Required qualifications, capabilities and skills

• Proficient in client service with expertise in treasury and cash management products and services, demonstrated through over seven years of practical experience.
• Proven ability to support the development and implementation of strategic operational plans, with a track record of delivering exceptional client service.
• Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions.
• Skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes.
• Proficiency in participating in the end-to-end change management process, including strategic communications and mitigating stakeholder impact.

• Engage in strategic planning to align client services with organizational goals and client needs.
• Utilize conflict management and resolution skills to address and resolve client issues effectively.
• Develop and implement strategies to improve client satisfaction and service delivery.
• Collaborate with cross-functional teams to ensure seamless client service operations.
• Analyze client feedback to identify areas for service improvement and innovation.
• Build and maintain strong client relationships to support long-term business success.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.